Pharmacy Technician

CVS Health; Sherwood (AR); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

CVS Health is hiring Pharmacy Technicians to support our pharmacy teams in delivering safe and compassionate service. You will help process prescriptions, assist patients, and uphold SOPs that ensure accurate and timely fulfillment.

As part of a welcoming, inclusive store environment, you will gain training to meet state licensing requirements and contribute to a high-quality patient experience through empathy and clear communication.

Competenze

• Customer service experience preferred.
• Ability to follow SOPs and pharmacy workflows.
• Strong interpersonal and communication skills.

Mansioni

• Follow SOPs at each workstation to support pharmacists.
• Follow workflow procedures at each station for safe, accurate prescription fulfillment.
• Demonstrate empathy and genuine care with patients at pick-up, drive-thru, and by phone.
• Assist with immunizations and other eligible services at the register and over the phone.
• Support basic inventory activities and cycle counts as directed by leadership.

Conoscenze

Customer service

Attention to detail

Communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Purpose and Summary:

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients' prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.

A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients