Pharmacy Technician

eTeam; Seattle (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

eTeam is seeking a Pharmacy Technician in Seattle to manage incoming calls from members and providers, ensuring excellent customer service. The role involves documentation of inventory and primarily focuses on Production. Opportunities to learn other roles like patient outreach and intake are available.

Applicants must possess an active WA state Pharmacy Technician License and ideally have experience in a high-volume call center. A high school diploma or GED is also required.

Qualifications

• Minimum requirement is an active WA state Pharmacy Technician License in good standing.
• Candidates must have excellent customer service skills, both written and verbal.
• Prior experience in a high-volume call center is preferred.

Responsibilities

• Take incoming calls from members, providers, etc. and provide professional phone assistance.
• Maintain complete, timely, and accurate documentation of inventory.
• Mainly focus on Production with opportunities to learn other roles.

Skills

Customer service skills

Communication skills

Education

High School diploma or GED

Active WA state Pharmacy Technician License

Job description

Monday-Friday 8:30am-5pm (may vary, open hours are 8am-6pm) 40 hrs/wk. 8.5hr shift with 30min lunch.

Description

• Active WA state Pharmacy Technician License in good standing is required.
• Excellent customer service skills (written and verbal) a must.

Summary

This position takes in‑coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria‑based prior authorization process, and transfers all clinical questions and judgment calls to the pharmacist. Maintains complete, timely and accurate documentation of inventory. The role will mainly focus on Production, with an opportunity to learn other roles such as patient outreach, intake, shipping, or prior authorization.

Duties

Same as summary: This position takes in‑coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria‑based prior authorization process, and transfers all clinical questions and judgment calls to the pharmacist. Maintains complete, timely and accurate documentation of inventory. The role will mainly focus on Production, with an opportunity to learn other roles such as patient outreach, intake, shipping, or prior authorization.

Experience

• Experience in a customer service position with HIGH VOLUME CALL CENTER, preferably in healthcare, social services, or a similar service position.
• Active WA state Pharmacy Technician License in good standing is required.
• Excellent customer service skills (written and verbal) a must.

Education

• Verifiable High School diploma or GED is required.
• Active WA state Pharmacy Technician License in good standing is required.