Pharmacy Technician

Rx Savings Solutions

Overland Park (KS)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Job summary

A health care technology company in Overland Park seeks a Pharmacy Technician to join their call-center team. The role involves answering member inquiries, providing pharmacy guidance, and assisting with cost savings. Candidates should have retail pharmacy experience and excellent customer service skills. This full-time position offers a Monday through Friday schedule with no weekends.

Qualifications

Must gain certification within 6 months of employment.
3+ years of pharmacy experience in a retail setting.
Ability to navigate a computer effectively.

Responsibilities

Answer calls from members/customers.
Assist members with processing pharmacy claims.
Make outbound calls to provide service information.

Skills

Retail pharmacy experience

Exceptional customer service skills

Communication skills

Multi-tasking

Problem solving

Working knowledge of Outlook

Working knowledge of Excel

Education

High School Diploma/GED

PTCB Certified Pharmacy Technician

Job description

Overview

Join to apply for the Pharmacy Technician role at Rx Savings Solutions. Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, offers an innovative, patented software system that educates and empowers consumers to make the best healthcare choices at the lowest cost. We are looking for a talented, success-minded Pharmacy Technician to join our call-center team that helps our members take control of their prescription costs. If you have retail pharmacy experience and exceptional customer service skills, you can help us make a difference in people’s lives. This is a full-time role with excellent benefits located in Overland Park, Kansas.

Our Pharmacy Technicians answer questions on how to lower out-of-pocket costs and provide directions on how to transfer prescriptions between retail pharmacies. They educate our members on navigating the pharmacy world to lower prescription costs via inbound and outbound calls. Outbound calls will be made to existing customers to provide more detailed information about our products and services.

Note: This role is office-based at our corporate headquarters and requires on-site work. This is a 40-hour-per-week position that works Monday through Friday (no weekends!).

Job Duties

Answer incoming calls from Company members/customers
Assist members with directions to identify and realize savings opportunities highlighted by the Company software system
Assist members on all issues related to processing of pharmacy claims
Coordinate internal resolution of customer issues
Make outbound calls to members who request service via the Rx Savings Solutions online portal
Make outbound calls to members through an auto dialer
Assist with research projects relating to pharmacy pricing
Educate members on benefits of Rx Savings Solutions services
Perform other duties as reasonably requested by management

Required Education/Certifications

High School Diploma/GED or higher is required
PTCB Certified Pharmacy Technician (must gain within 6 months of employment)

Required Work Experience

3+ years of relative experience including pharmacy experience in a retail setting, and customer service or call center experience
5+ years of pharmacy experience in a retail setting
Communicate in a professional manner with our members and colleagues
Demonstrated ability to effectively multi-task and problem solve
Demonstrate ability to work with confidential information and in a deadline-driven environment
Ability to effectively navigate a computer
Working knowledge of Outlook and Excel (if no experience but willing to learn, we’ll be happy to teach you)
Availability to work during the hours of operations based on current member needs: Monday through Friday 7 am to 8 pm (no weekends)

Nice to have