Hybrid Pharmacy Tech: Savings & Member Support

McKesson; Overland Park (KS); Hybrid; USD 24,796 - 41,328; Full time

Benefits offered by this job

No weekend shifts

Hybrid work after onboarding

Competitive benefits

Collaborative team environment

Job summary

McKesson's Rx Savings Solutions is seeking a Pharmacy Technician Call Center Representative to join our member support team in Overland Park, Kansas. You will use your pharmacy and customer service expertise to help members understand prescription options, reduce out-of-pocket costs, and navigate the pharmacy landscape in a full-time role with a hybrid work option after onboarding.

The ideal candidate has 3+ years of related experience, familiarity with retail pharmacy or healthcare call

Qualifications

• Typically requires 3+ years of related experience.
• Experience in retail pharmacy, healthcare customer service, and/or healthcare call center environments.
• Ability to communicate professionally and empathetically with members and colleagues.
• Demonstrated ability to multi-task, problem-solve, and manage deadlines.
• Proven ability to handle confidential information in a regulated environment.
• Comfort navigating computer systems and multiple applications.
• Working knowledge of Microsoft Outlook and Excel (or willingness to learn).
• PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hire.

Responsibilities

• Answer inbound calls from members and customers regarding prescription cost-saving opportunities.
• Educate members on how to identify and realize savings using Rx Savings Solutions tools and services.
• Assist with pharmacy claims questions, prescription transfers, and general pharmacy navigation.
• Make outbound calls to members who request support through the online portal or auto-dialer.
• Coordinate internally to resolve member issues accurately and efficiently.
• Conduct basic research related to pharmacy pricing and medication options.
• Clearly explain the benefits and value of Rx Savings Solutions services.
• Deliver exceptional customer service in every interaction.

Skills

Customer service

Communication

Multitasking

Confidentiality

Computer literacy

Tools

Microsoft Outlook

Excel

Job description

McKesson's Rx Savings Solutions is seeking a Pharmacy Technician Call Center Representative to join our member support team in Overland Park, Kansas. You will use your pharmacy and customer service expertise to help members understand prescription options, reduce out-of-pocket costs, and navigate the pharmacy landscape in a full-time role with a hybrid work option after onboarding.

The ideal candidate has 3+ years of related experience, familiarity with retail pharmacy or healthcare call