Pharmacy Technician

Hope & Help Center of Central Florida; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Hope & Help Center of Central Florida in Orlando is seeking a Pharmacy Technician to accurately prepare, package and label prescription medications, ensure each order is complete and ready for final pharmacist verification, and dispense medications while keeping the pharmacy running smoothly.

The role blends direct patient interaction with behind‑the‑scenes technical and administrative work in a fast paced healthcare setting, with exposure to hazardous chemicals and drugs; meet USP/OSHA policies

Qualifications

• High school diploma or equivalent required.
• Active unrestricted Florida Board of Pharmacy license.
• Immunization certification preferred or to be obtained within 12 months.
• Minimum 2 years of pharmacy technician experience.
• Familiarity with PioneerRx and eClinicalWorks preferred.

Responsibilities

• Prescription processing, medication distribution and inventory management.
• Patient service and communication; billing and records management.
• Compliance with HIPAA, safety and regulatory requirements.
• Maintain accuracy and attention to detail in a fast-paced environment.

Skills

Pharmacy knowledge

HIPAA compliance

Communication skills

Bilingual

Team collaboration

Education

High school diploma or equivalent

Bachelor of Pharmacy preferred

Tools

PioneerRx

eClinicalWorks

Job description

Job Summary

Position supports the pharmacy by accurately preparing, packaging, and labeling prescription medications, ensuring each order is complete and ready for final pharmacist verification, and dispensing medications while keeping the pharmacy running smoothly. Role blends direct patient interaction with behind-the-scenes technical and administrative work in a fast-paced healthcare setting. Work involves potential exposure to hazardous chemicals, cytotoxic agents, and drug powders or aerosols; employees must comply with USP, OSHA and organizational policies, including initial and ongoing training, to minimize occupational exposure and environmental contamination.

Job Purpose

This position supports the pharmacy in safely and accurately dispensing medications while ensuring the pharmacy operates efficiently and compliantly. Role bridges clinical decision-making by the pharmacist with timely, accurate medication preparation, patient support and administrative processing so that patients receive the right medication, in the right dose, at the right time.

Essential Functions

Essential functions are the primary duties/main job responsibilities that an incumbent must be able to perform, with or without accommodation. Key accountability areas include prescription processing, medication distribution and inventory management, patient service and communication, billing, insurance and records management, and safety and compliance.

Job Factors

Minimum Education Level Required: High school diploma or equivalent. Bachelor of Pharmacy preferred. Active unrestricted Florida Board of Pharmacy license. Certification preferred and expected within 12 months of hire.

Minimum Experience Level Required: Minimum two years pharmacy technician experience. Immunization administration certification preferred or willing to obtain upon hire.

Knowledge, Skills and Abilities

• Strong knowledge of basic pharmacology, common drug classes, brand/generic names and dosage information.
• Knowledge of pharmacy law, regulations, insurance processes and confidentiality as it relates to HIPAA.
• Strong basic math skills as it related to dosage calculations, counting and compounding.
• Strong written and verbal communication skills with the ability to communicate effectively with all levels of the organization and adapt messaging for the appropriate audience; Bilingual preferred.
• Ability to function in a complex team environment, collaborating with external and internal professionals and other customers.
• Selfdirected and selfmotivated, demonstrated ability to meet deadlines and manage competing demands efficiently and simultaneously.
• Understanding of clinical pharmacy key performance indicators such as medication reconciliation and patient education preferred.
• Computer skills (word processing, spreadsheets, databases) and familiarity with various software programs, equipment and technology necessary to provide pharmacy services. Familiarity with PioneerRx and eClinicalWorks platforms preferred.
• Knowledge of state and federal laws and regulations regarding pharmacy practice and medication dispensing and ethical guidelines.
• Exceptional time management, decisionmaking and organizational skills and abilities.
• Outstanding interpersonal relationship skills, professionalism and high emotional intelligence.
• Ability to ensure a high level of customer satisfaction including employees, patients, physicians and stakeholders.
• Maintain accuracy and attention to detail in a fastpaced setting, minimizing errors and ensuring patient safety.

Physical Demands

• High mobility, prolonged standing and walking, sometimes for extended periods without breaks.
• High manual dexterity and repetitive movements using hands and fingers.
• Motor vehicle and other transportation operations between campus locations and to offcampus locations and events (Travel 5%)
• Lifting items up to 30 pounds and physical exertion.
• Frequent bending, stretching, twisting and reaching.
• Access information using a computer

Environmental Conditions

Indoor pharmacy environment with routine exposure to medications, including controlled substances (such as opioids) and hazardous drugs (including chemotherapy and other NIOSH-listed agents), and requires strict adherence to all safety, PPE, and handling protocols. Occasional work outdoors exposed to elements. Frequent performance of position duties while standing and walking and otherwise in motion. Frequent computer use at a workstation up to two hours or more at a time. Frequently fast-paced work with unscheduled interruptions. Work may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet patient care demands. Some public contact requiring business-appropriate apparel and/or occasional use of personal protective equipment.

Disclaimer

This job description is intended to describe the general functions and context of the work to be performed by position incumbents. It is not intended to be a complete representation of all duties, responsibilities, and skills required for this job classification and is subject to change at any time, with or without notice. Position incumbents must meet occupational demands and fitness-for-duty requirements. Submissions without a covered letter will be automatically disqualified. Internal candidates will receive preferential consideration.