Pharmacy Technician

CVS Health; Natick (MA); On-site; USD 23,419 - 37,195; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Retirement savings options

Job summary

CVS Health in Natick, Massachusetts, is hiring a Pharmacy Technician who will be essential in supporting our pharmacy team to ensure patient health and safety. Responsibilities include managing patient prescriptions and providing customer service with empathy. The role requires a high school diploma and compliance with pharmacy regulations.

This full-time position offers a pay range of $17.00 to $27.00 per hour and includes a comprehensive benefits package.

Qualifications

• Must comply with state board of pharmacy requirements.
• Must be at least 16 years of age if not mandated by the state board.
• Must have a high school diploma or be enrolled in high school.

Responsibilities

• Support pharmacists by managing patient health.
• Participate in pharmacy workflow for prescription fulfillment.
• Provide positive patient experiences through compassionate care.

Skills

Customer service

Attention to detail

Mathematical reasoning

Communication skills

Education

High school diploma or equivalent

Job description

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Following pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment.
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems.
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contributing to a high‑performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business.
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security.
• Delivering additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics), where allowable by law and supported by required training and certification.

Immunization Responsibilities (where applicable)

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educating patients about the importance of vaccines and referring patients to the Pharmacist‑on‑duty for vaccination questions.
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements.
• Reviewing and collecting patient information; tracking and documenting for each applicable patient.
• Monitoring and managing vaccine supplies.

Required Qualifications

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to age, education, and licensure/certification.
• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age.
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• State‑level licensure and national certification requirements vary by state; click here to learn more.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and focus: ability to concentrate on a task for a period of time, pivot quickly from one task to another to meet patient and business needs, and confirm prescription information and label accuracy to ensure patient safety.
• Customer service and team orientation: actively look for ways to help people in a friendly manner, notice and understand patients’ reactions, and respond appropriately.
• Communication skills: use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Mathematical reasoning: use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
• Problem resolution: identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options.
• Physical demands: be mobile and remain upright for extended periods of time; lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; move fingers repetitively; extend hand(s) and arm(s) multiple directions to place, move, or lift items; control precision; quickly adjust machines to exact positions; stoop to a considerable degree; close visual acuity; occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift of up to 10 lbs; consistently lift and/or exert a negligible amount of force to move objects; express or exchange ideas by spoken word; receive detailed information through oral communication.
• Any additional tasks as directed by Supervisor or Manager.

Preferred Qualifications

• 1–3 years previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store, and across the market in other locations, to meet business needs.

Job Details

Anticipated weekly hours: 31

Time type: Full time

Pay range: $17.00 – $27.00 per hour (base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls; actual base salary offer will depend on experience, education, geography, and other relevant factors).

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.