Pharmacy Technician

CVS Health; Rockland (MA); On-site; USD 23,419 - 37,195; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Employee discounts

Job summary

CVS Health is seeking a part-time Pharmacy Technician in Rockland, MA, to assist in delivering exceptional health care services. In this role, you will support the pharmacy team, ensure accurate prescription fulfillment, and provide compassionate care to patients.

Qualified candidates must have a high school diploma or equivalent and comply with state pharmacy requirements. Competitive pay ranges from $17.00 to $27.00 per hour, and the position includes various benefits.

Qualifications

• Must comply with state board of pharmacy requirements, including age and education.
• State‑level licensure and national certification requirements vary by state.

Responsibilities

• Support pharmacy team in delivering operational and service excellence.
• Ensure accurate prescription fulfillment following pharmacy workflow.
• Deliver patient health care services where allowable by law.

Skills

Customer Service

Communication Skills

Mathematical Reasoning

Education

High school diploma or equivalent

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contributing to a high‑performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and record‑keeping, and to protect patient privacy and security
• Delivering additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing offsite clinics) where allowable by law and supported by required training and certification

Immunization Responsibilities (where permissible)

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
• Educating patients about the importance of vaccines and referring patients to the Pharmacist‑on‑duty for vaccination questions
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
• Reviewing and collecting patient information; tracking and documenting for each applicable patient
• Monitoring and managing vaccine supplies

Required Qualifications

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to age, education, and licensure/certification. If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age. If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program.
• State‑level licensure and national certification requirements vary by state.

Essential Functions

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within the designated timeframe
• Attention and Focus: ability to concentrate on a task over a period of time; ability to pivot quickly from one task to another to meet patient and business needs; ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation: actively look for ways to help people, and do so in a friendly manner; notice and understand patients’ reactions, and respond appropriately
• Communication Skills: use and understand verbal and written communication to interact with patients and colleagues; utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
• Physical Demands: mobile; remain upright for extended periods; lift, scan, and bag items; reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; pick, pinch, type or otherwise work primarily with fingers; lift up to 20 lbs and/or exert up to 20 lbs of force; frequently lift up to 10 lbs and/or exert up to 10 lbs of force; visual acuity for transcribing, viewing a computer terminal, reading, visual inspection involving small parts; express or exchange ideas orally; receive detailed information orally
• Any additional tasks as directed by Supervisor or Manager

Preferred Qualifications

• 1‑3 years previous experience as a Pharmacy Technician
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Ability to work in the home store, and across the market in other locations, to meet business needs

Anticipated Weekly Hours 20

Time Type Part time

Pay Range

The typical pay range for this role is:

$17.00 - $27.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.