Pharmacy Technician

Quad/Graphics; Menomonee Falls (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental and vision insurance

401(k) retirement savings

Paid time off

Holidays

Additional benefits

Job summary

QuadMed is seeking a dedicated Pharmacy Technician for our Menomonee Falls, WI location. The role supports pharmacists with prescriptions, billing, and customer service in a patient-focused environment.

It emphasizes accuracy, HIPAA compliance, and quality interactions with diverse patients. Qualifications include a high school diploma, an accredited technician program, 3+ months of experience, CPR/BLS, and WI DSPS registration within required timelines.

Qualifications

• High School Diploma or equivalent.
• Graduate from an accredited Pharmacy Technician program preferred.
• Minimum three months experience in retail or hospital pharmacy preferred.
• Current CPR (BLS) certification or must be obtained within 60 days of hire.
• Registration as a Pharmacy Technician with WI DSPS for Wisconsin hires.

Responsibilities

• Assist in prescription filling and entering patient information into the pharmacy system.
• Help Pharmacist with labeling, pricing, and packaging of prescriptions.
• Provide courteous customer service at the pharmacy counter.
• Assist in third-party claims processing and re-billing of rejected claims.
• Maintain confidentiality per HIPAA; keep records organized and up to date.
• Operate cashier terminal and collect payments; manage stock and shelf items.

Skills

Customer service

Communication

Organization

Problem resolution

Process development

Bilingual

Education

High School Diploma or equivalent

Accredited Pharmacy Technician program

Tools

Microsoft Office

Job description

Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.

QuadMed is seeking a dedicated Pharmacy Technician to join our Menomonee Falls pharmacy team in a full-time role with a consistent weekday schedule and no weekends, supporting a great work-life balance.

GENERAL PURPOSE OF JOB

The Pharmacy Technician will assist the Pharmacist in the areas of prescription filling, prescription distribution and clerical activities while under the Pharmacist’s supervision at all times. This position should increase patient confidence and loyalty to the pharmacy by providing consistent operating conditions, courteous and prompt service, and a friendly atmosphere. This role will accurately and courteously express pharmacy policies and procedures to the customer when appropriate.

KEY RESPONSIBILITIES

• Assists in the preparation of prescriptions including entering patient information (demographics, drug allergies and pharmaceutical history) and prescription orders into the pharmacy system for processing
• Assists Pharmacist in filling prescriptions by pulling stock, pouring, counting, restocking, packaging, labeling and pricing the prescription
• Provides excellent customer service by greeting customers as they enter the pharmacy, keeping the pharmacy clean and inviting, and answering the phone in a courteous manner
• Assists Pharmacist in the preparation, reconciliation and billing of third-party insurance claims and in the re-billing of rejected third party claims
• Assists in checking and removing out-of-date product as instructed by the pharmacist
• Orders, receives, rotates and stores product to assure quality controls
• Reconciles daily merchandise orders
• Maintains confidentiality in compliance of federal HIPAA regulations
• Organizes and files records
• Maintains all product labels, signs and prices aligned with product
• Keeps work area clean, orderly and free from safety hazards; report hazards to the pharmacist or manager
• Operates the cashier terminal and the credit card machine when checking our customers; collect proper payment for merchandise
• Repacks and consolidates supply overstock (e.g., vials, caps, bottles, etc.)

SCOPE

• Will provide pharmacy services in our licensed pharmacies or dispensing sites for select patients.

JOB REQUIREMENTS

Education:

• High School Diploma or equivalent
• Graduate from an accredited Pharmacy Technician program preferred

Experience:

• Minimum three (3) months experience in retail or hospital pharmacy setting preferred

Certificates, Licenses, Registrations:

• Current CPR (BLS) certification or must be obtained within 60 days of hire
• All WI candidates hired in this position after March 1, 2023, must apply for registration as a Pharmacy Technician with the Wisconsin Department of Safety and Professional Services (DSPS) and provide proof of application upon hire.

Knowledge, Skills & Abilities:

• Ability to work standing for most of your shift
• Intermediate computer skills including Microsoft office applications and electronic mail. Experience with electronic medical records and/or pharmacy systems
• Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion.
• Knowledge of pharmacy standards, policies, and procedures, and of third-party insurance
• Exceptional customer service, communication, organization, problem resolution and process development skills
• Bilingual a plus

Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.

We offer comprehensive benefits for eligible employees

• medical
• prescription
• dental and vision insurance
• 401(k) retirement savings
• paid time off
• holidays
• additional benefits

QuadMed and Quad are proud to be an equal opportunity employer.

We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace.

QuadMed and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.

QuadMed and Quad also prohibit harassment of applicants and employees based on any of these protected categories.

Drug-Free Workplace