Pharmacy Technician

AllHealth Network; Littleton (CO); On-site; USD 34,000 - 36,000; Full time

Job summary

AllHealth Network in Littleton, CO is seeking a Pharmacy Technician to support daily operations in the pharmacy, including prescription processing, POS transactions, and inventory management. You will assist the Pharmacist and provide friendly customer service.

Responsibilities include greeting customers, data entry, operating the POS, keeping the work area organized, and ensuring HIPAA compliance. Shift is rotating with weekends included; pay rate is $25–$26 per hour.

Qualifications

• High School Diploma or GED required.
• 12 months of experience in pharmacy preferred.
• Pharmacy software/data entry knowledge and accuracy required.

Responsibilities

• Greet customers and process prescriptions with accuracy.
• Operate POS system and handle transactions.
• Assist Pharmacist with ordering, stocking, and inventory control.
• Maintain organized work area and ensure HIPAA compliance.
• Provide friendly customer service and support pharmacy programs.

Skills

Pharmacy software

Multi-line telephone system

Data entry

Education

High School Diploma/GED

PTCB certification recommended

Tools

POS system

Relias Learning

Job description

Description

About AllHealth Network

At AllHealth Network, we are committed to delivering high-quality behavioral health and integrated care services to our community. We value compassion, collaboration, integrity, and innovation while fostering an environment where employees can build meaningful careers and make a difference every day.

Shift:Rotating (Weekends Included)

Pay Rate:$25 to $26 an hour

Job Purpose: Assists the Pharmacist in the daily operations of the Pharmacy, including prescription processing, point-of-sale (POS) transactions and inventory management. Technicians help to ensure accurate medication dispensing and provide prompt, friendly customer service.

Goals and Objectives

1. Assist with marketing efforts to expand pharmacy service offerings
   • May include presentations to staff at different AllHealth Network locations, direct conversations with patients, distribution of marketing materials
   • Train staff and/or patients on pharmacy services available and the requirements for each service
2. Achieve and maintain competency in all aspects of pharmacy operations
   • Cross-train on different pharmacy processes
   • Identify and research ways to implement new pharmacy processes and improvements
3. Exceed patient's customer service expectations
   • Respond immediately to patients needing service
   • If unable to resolve the patient's issue, obtain assistance from others and follow up with patient

Duties and Responsibilities

• Greet all customers promptly and expedite prescription processing, including receiving and filling prescriptions, data entry, and other related pharmacy services as directed by the Pharmacist and allowed by law.
• Exhibit accuracy in all aspects of prescription filling
• Actively engage patients with respect to customer service programs and/or program integrations offered by the pharmacy
• Demonstrate generally accepted phone etiquette in the handling of inbound and outbound calls
• Manage Will Call Bin, retuning to stock items not picked up by customer
• Maintain a clean and organized work area to maximize workflow efficiency and minimize errors
• Operate the pharmacy computer system and the pharmacy cash register (POS system) including entering and extracting information for maximum efficiency of the department and accurate records and reports
• Assist in training other pharmacy staff in the use and operation of pharmacy computer system.
• Assist the pharmacist with ordering, receiving and stocking merchandise to maintain appropriate merchandise and inventory levels.
• Assist with filing and facing functions in the immediate area of the Pharmacy Department as directed by the Pharmacist.
• Check stock to remove outdated items, as often as deemed necessary by the Pharmacy Manager
• Strictly comply with HIPAA regulations and other laws and standards related to the protection of confidential patient information
• Demonstrate reliability and dependability through consistent and on-time attendance at work
• Demonstrate strong customer service, good communication and professionalism with patients, co-workers and outside agency personnel in order to provide high quality services and to enhance community relationships
• Attend and participate as an active member in AllHealth Network meetings, trainings and supervision as directed
• Must complete all required documentation accurately, legibly, and by established timelines.
• Follow all AllHealth Network agency and departmental policies and procedures.
• Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines
• Performs other duties as required within the scope of the position and the experience of the employee as directed by the Pharmacy Director/Pharmacy Manager/Pharmacist including, but not limited to:
  • Training
  • Meds To Beds
  • Courier Back-Up
  • Patient Assistance Program
  • Billing- ensures proper billing and collection of cash and third party payments for maximum profitability.

Key Technical Skills and Knowledge

• a. Education: High School Diploma/ GED Required, Current certification through the Pharmacy Technician Certification Board recommended.
• b. Experience: Must have a minimum of 12 months experience in pharmacy and a strong knowledge of pharmacy practices.
• c. Skills: Good reading, writing, oral and arithmetic skills. General medical skills regarding terminology and understanding of medical systems. Knowledge of and skilled in the use of computers (pharmacy software, Internet, and word processing systems), multi-line telephone system and office machines needed.
• d. Other: Be able to demonstrate good listening skills. Be able to respond to the consumer. Be empowered to satisfy the consumer with his/her needs. Ability to lift equipment and supplies up to 15 lbs.

Qualifications

Education

High School of Diploma/GED (required)

Licenses & Certifications

Pharmacy Technician (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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