Pharmacy Technician

Yale NewHaven Health; Hamden, Northern (CT, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Yale New Haven Health seeks a Pharmacy Technician to support outpatient specialty medications. The role includes prior authorization, benefits investigation, patient assistance, and insourcing dispensing of specialty drugs.

You will order specialty medications, maintain accurate patient data, and communicate with patients to coordinate pickup or delivery. CT Pharmacy Technician registration and strong customer service are required.

Qualifications

• High School Diploma or equivalent required; additional pharmacy-related training preferred.
• Pharmacy technician training or an associate degree program is recommended; CST/PTCB certification within 1 year of hire is typical.
• Experience in pharmacy operations and customer service is preferred, especially in specialty or retail settings.

Responsibilities

• Identify and qualify patients for medication patient assistance programs and foundations; track cost savings and provide updates to management.
• Assist pharmacist in operational activities to optimize customer satisfaction and profitability; handle prescriptions, inventory, and related tasks.
• Conduct patient demographic updates and coordinate pick-up or delivery; perform benefits investigations when patients cannot provide information.
• Operate cross-functional systems (QS/1, McKesson, Epic, Emdeon, Macro Helix, INFOR, DSS); ensure regulatory reporting of medication errors.
• Manage drug orders and inventory; place orders daily, review 340B inventory, and ensure timely fulfillment and stock rotation.
• Perform additional tasks as directed by Outpatient Pharmacy Services management.

Skills

Customer service

Problem solving

Communication

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

Pharmacy technician training or associate degree

Tools

QS/1

McKesson

Epic

Epic Specialty

Emdeon

Macro Helix

INFOR

DSS

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

This position will support the management of patients requiring Specialty Pharmacy Medications. Providing prior authorization services, including insurance benefit investigation, copay assistance, foundation support, and insourcing the dispensing function of Specialty Medications. This position will require ordering the Specialty medications and deliver to individuals as required.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Identification and qualification of patients eligible for medication patient assistance programs and foundations. Interfaces with program administrators for reimbursement assistance programs sponsored by the drug manufacturer. Tracks, documents, and reports out cost savings associated with patient assistance drug recovery programs and provides updates to pharmacy management. Provides manufacturer coupons to patients, if available.
• 2.Assists the pharmacist in all operational activities of the pharmacy in order to optimize customer satisfaction and maximize profitability of the pharmacy. The specific duties would include customer relations, computer and prescription filling, drug orders and inventory, marketing, accounting and any supportive tasks involved with workflow. Responsible for knowledge of the Policies and Proceedures (as they pertain to operations, quality assurance, goals and priorities).
• 3.Customer Service- communicate with patients in a friendly, welcoming manner with greeting provided by management. Completion of updating accurate demographic information such as address, birthdate, insurance information and allergies. Setting up appropriate pick-up or delivery times via telephone or in person. Responsible for conducting a benefits investigation to find a patients insurance if the patient is unable to provide. The "Service for Excellence" mission provided by YNHH is the main focus. Awareness of all of the "non-negotiables" (10/5 rule, no venting, library voices, AIDET and the Pledge to Service of Excellence).
• 4.Computer and prescription filling- demonstrates proficiency in cross-funtional areas of the department, including (but not limited to) QS/1, Mckesson ordering process, Epic, Epic Specialty, Emdeon, Macro Helix, INFOR and the DSS website. Responsibilities also include awareness of specific programs (MAP, Workers Comp, Columbus House, etc) and how to process prescriptions within these programs. Responsibility for regulatory awareness and reporting of medication errors through RL Solutions.
• 5.Drug Orders and Inventory - accumulate information on prescription drugs needed. Place and transmit orders daily into Mckesson. Review reports from Macro Helix and the management of our 340B inventory. Report any discrepencies to management and review weekly for prescriptions not picked up and return to stock every 14 days. Review backordered items to see if another source can be ordered. Review and verify 340B reports. Fulfillment of prescription orders in a timely and accurate manner. Maintain the cleanliness and organization of the dispensary, responsible for cycle counts throughout the pharmacy, as well as quarterly review and removal of outdated products.
• 6.Performs other tasks directed by Manager, Outpatient Pharmacy Services, or other Pharmacy Management team members.

Qualifications

EDUCATION

High School Diploma or equivalent required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of associate's degree program, or pharmacy technician training program.

EXPERIENCE

6-months Pharmacy technician experience or healthcare experience required; retail/specialty experience preferred. (Successful completion of an academic or military pharmacy technician training program will be considered equivalent to one year of pharmacy technician experience.) Excellent customer service and communication skills are required.

LICENSURE

Active Connecticut Pharmacy Technician Registration without restrictions AND Active Pharmacy Technician Certification Board (PTCB) certification or equivalent within 1 year (12 months) of hire.

SPECIAL SKILLS

Strong customer service skills and independant problem solving is a requirement. Must have excellent communication skills and the ability to prioritize and multitask/change tasks frequently and quickly. Knowledge of drug products preferred. Knowledge of requirements of the pharmaceutical industries Medication Patient Assistance Programs is helpful. Must be competent with Microsoft Office applications, including Excel and Access. Must have patient management expertise.

PHYSICAL DEMAND

N/A

YNHHS Requisition ID

191965