Certified Retail Pharmacy Technician

Yale New Haven Health; New London (CT); On-site; USD 35,000 - 52,000; Full time

Job summary

Yale New Haven Health in Connecticut seeks a Pharmacy Technician to support pharmacists with prescription processing, data entry, inventory management, and customer service.

The role requires strong communication, multitasking, and a commitment to patient-centered care within a high reliability organization. Training and progression within professional certifications are encouraged.

Qualifications

• High School Diploma or equivalent with pharmacy technician training or related coursework.
• 3–5 years of retail pharmacy technician experience or equivalent.
• CT Department of Consumer Protection registration as a pharmacy technician by probationary period; PTCB certification within 18 months of hire.

Responsibilities

• Process prescriptions accurately, including entering patient demographics and calculating dosages.
• Assist patients at register and over the phone; locate OTC products as needed.
• Maintain a clean, organized department and ensure inventory accuracy.
• Meet performance expectations for customer service, teamwork, and self development.

Skills

Customer service

Communication

Problem solving

Time management

MS Office

Education

High School Diploma

Tools

Pharmacy software

Microsoft Office

Job description

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. As a member of a High Reliability Organization (HRO), all employees are expected to practice CHAMP and STAR behaviors with the end goal of patient safety as the top priority. Individuals shall embody and uphold the ideals of the YNHHS Standards of Professional Behavior as well as practice and promote patient-centered care. This position will assist the pharmacist in all aspects of prescription preparation and delivery, including data processing, inventory management, prescription preparation, customer service, and department maintenance.

EEO/AA/Disability/Veteran

Responsibilities

• Prescription Processing & Preparation
  • Accurately and efficiently locate and enter patient demographic information into pharmacy systems, perform necessary calculations to ensure proper dosage, directions, and quantity entered and selected.
• Customer Service and Communication
  • Assist patients in a timely and courteous manner with register transactions, telephone calls, and with OTC product location
• Department Maintenance
  • Maintain a clean and organized work environment
• Other Responsibilities
  • Meets performance expectations for Customer Service, Teamwork, Resource Utilization, and Staff and Self Development as outlined in performance review.

Qualifications

EDUCATION

High School Diploma or equivalent required with additional broad training in fields such as medical office administration, pharmacy technician, social services or similar vocations generally obtained through completion of Associate's degree program or pharmacy technician training program.

Experience

Experience with direct patient counseling is required. 3-5 years of retail pharmacy technician experience or specialty pharmacy technician experience preferred. Knowledge of drug products and insurance processing required.

LICENSURE

Registration with the State of Connecticut Department of Consumer Protection as a pharmacy technician is required by completion of probationary period, and active Pharmacy Technician Certification Board (PTCB) or equivalent certification is required on or within 1 year of date of hire. PTCB certifications in Medication Therapy management and Billing and Reimbursement expected within 18 months of hire.

Special Skills

Strong customer service skills and independent problem solving is a requirement. Must have excellent communication skills and the ability to prioritize and multitask frequently and quickly. Knowledge of pharmaceutical industry medication patient assistance programs is preferred. Must be competent with Microsoft Office applications. Must have patient management expertise, strong time management, and organizational skills. Must possess flexibility, eagerness to learn, and be proactive in approaching the varying needs of our patient population.

PHYSICAL DEMAND

Up to 6 to 8 weeks on the job training to learn all aspects of the position.

YNHHS Requisition ID 189618