Pharmacy Technician

CVS Health; Green Bay (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training

Inclusive culture

Job summary

CVS Health is seeking a Pharmacy Technician to support our pharmacy team with safe and accurate prescription fulfillment. You will follow SOPs, assist pharmacists, and help deliver compassionate service in a fast-paced retail setting.

Role requires completing training and meeting state licensing requirements. Training programs are provided to ensure adherence to safety and quality standards while contributing to an inclusive patient experience.

Qualifications

• Must complete training and meet state registration/licensing requirements.
• Experience in customer service preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Follow SOPs at each workstation to support pharmacists.
• Process prescriptions accurately and safely per workflow.
• Deliver empathetic service to patients at pickup, drive-thru, and over the phone.
• Perform basic inventory activities.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

Certified Pharmacy Technician (CPhT)

Tools

Pharmacy software

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Purpose And Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.

A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities