Pharmacy Technician

CVS Health; Boone (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

CVS Health is seeking a Pharmacy Technician to support the pharmacy team in delivering safe, accurate prescriptions and exceptional patient service in-store. You will follow SOPs, assist with workflow across production, pickup, drive-thru, and drop-off, and help ensure a compassionate, efficient customer experience.

The role requires completing company training and meeting state registration guidelines. You will also contribute to inventory tasks and support immunization and other pharmacy

Qualifications

• Customer-facing role in retail pharmacy.
• Adherence to SOPs and safety protocols.
• Demonstrates empathy and effective communication with patients.

Responsibilities

• Support pharmacy team in delivering safe and accurate prescriptions.
• Follow pharmacy workflow procedures for production, pickup, drive-thru, and drop-off.
• Provide caring patient service, assist with immunizations and other services when applicable.
• Perform basic inventory activities and restock as needed.

Skills

Customer service

Attention to detail

Empathy

Teamwork

Education

High school diploma or equivalent

State board registration/licensing (per state requirements)

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Purpose And Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.

A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing basic inventory activities