Pharmacy Technician

CVS Health; Gardner (MA); On-site; USD 23,419 - 37,195; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Employee discounts

Job summary

CVS Health is currently seeking a Pharmacy Technician in Gardner, Massachusetts. The role supports the pharmacy team by ensuring accurate prescription fulfillment and delivering quality patient care. This position requires compliance with state regulations and a commitment to service excellence.

The ideal candidate will have a high school diploma or equivalent and experience in customer service. The position offers part-time work with a pay range of $17.00 – $27.00 per hour and eligibility for various benefits.

Qualifications

• Must comply with state board of pharmacy requirements.
• At least 16 years of age, if no age minimum is specified by the state board.
• 1-3 years previous experience as a Pharmacy Technician preferred.

Responsibilities

• Support pharmacy team to deliver operational excellence.
• Assist with prescription fulfillment while following SOPs.
• Provide positive patient experiences through caring service.
• Complete inventory activities under pharmacy leadership.
• Comply with relevant laws and CVS policies.

Skills

Customer Service

Communication Skills

Mathematical Reasoning

Attention to Detail

Education

High school diploma or equivalent

Job description

Job Purpose and Summary

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life everyday and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. They assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.

Responsibilities

• Live our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment.
• Contribute to positive patient experiences by showing empathy and genuine care: create heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; offer immunizations and other services at the register and over the phone; and demonstrate compassionate care by solving or escalating patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, such as putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contribute to a high‑performing team, embrace a growth mindset, and be receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remain flexible for scheduling and business needs, and voluntarily travel to stores in the market to work shifts as needed by the business.
• Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Comply with CVS policies and procedures to ensure patient safety, controlled substance dispensing and record‑keeping, and protect patient privacy and security.
• Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics), where allowable by law and supported by required training and certification.

Immunization Responsibilities (when permissible)

• Complete additional licensure and training requirements, in compliance with State Board of Pharmacy regulations, to obtain Technician Immunizer status.
• Educate patients about the importance of vaccines and refer patients to the Pharmacist‑on‑duty for vaccination questions.
• Monitor for and respond to adverse reactions; report adverse reaction events per public health requirements.
• Review and collect patient information; track and document for each applicable patient.
• Monitor and manage vaccine supplies.

Required Qualifications

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, including but not limited to age, education, and licensure/certification.
• If the state board does not address or mandate a minimum age requirement, must be at least 16 years of age.
• If the state board does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program.
• State‑level licensure and national certification requirements vary by state; see details for learning more.

Essential Functions

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus – concentrate on tasks, pivot quickly between tasks, confirm prescription information and label accuracy to ensure patient safety.
• Customer Service and Team Orientation – actively look for ways to help people, respond to patients’ reactions, and maintain a friendly manner.
• Communication Skills – use and understand verbal and written communication; use active listening and ask questions appropriately.
• Mathematical Reasoning – use math to determine quantities for dispensing prescriptions.
• Problem Resolution – identify challenging interactions and choose best course of action.
• Physical Demands – mobility, lifting, reaching, repetitive finger use, visual acuity, etc.; details of lifting and force levels as described.
• Perform any additional tasks as directed by Supervisor or Manager.

Preferred Qualifications

• 1‑3 years previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market in other locations to meet business needs.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The typical pay range for this role is $17.00 – $27.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to selected voluntary benefits, and other programs.