Pharmacy Technician

Aptive; Dublin (GA); Remote; USD 40,000 - 52,000; Full time

Job summary

Aptive Resources is hiring for the Dept. of Veterans Affairs' Meds by Mail program, supporting the Dublin, GA MbM site. This fully remote role requires residence within 50 miles of the Dublin facility and uses VA-provided equipment.

As a Certified Pharmacy Technician, you will process prescriptions, triage calls, and perform clerical tasks under VA pharmacist supervision. The position is a 12-month contract with potential extension, and 13 openings exist statewide to support MbM operations.

Qualifications

• PTCB (CPhT) or NHA (ExCPT) certification is required.
• High school diploma or equivalent is required.
• Must read/write/speak English fluently.
• Must reside within 50 miles of the Dublin, GA facility.
• Computer proficiency for data entry and pharmacy systems.

Responsibilities

• Enter prescription data in VA pharmacy information systems.
• Review and process external prescriptions per MbM SOPs.
• Triage call center inquiries from patients, caregivers, and provider offices.
• Communicate therapeutic change requests to provider offices.
• Educate patients on proper medication use within technician scope.
• Complete clerical and documentation tasks to MbM standards.
• Follow HIPAA, Privacy Act, and VA information security requirements.

Skills

English fluency

Data entry proficiency

Call center experience

Education

PTCB-CPhT or NHA-ExCPT certification

High school diploma or equivalent

Tools

VA VistA/CPRS

Job description

Job Summary

Certified Pharmacy Technician – VA Meds by Mail (Dublin, GA)

Location: Remote – must reside within 50 miles of the VA Meds by Mail facility in Dublin, Georgia

Employment Type: Contract – 12-month period of performance, with a possible extension of up to 6 months

Schedule: Shifts during MbM operational hours: Hours are not guaranteed at 40 per week, and overtime is not authorized.

Openings: 13

About the Role

Aptive Resources is hiring for the Department of Veterans Affairs (VA) Meds by Mail (MbM) program, a national VA pharmacy program that processes prescriptions for CHAMPVA beneficiaries and related programs through the VA Virtual Pharmacy Service. MbM runs physical sites in Cheyenne, WY and Dublin, GA and processes millions of prescriptions each year. This position supports the Dublin, GA Meds by Mail (MbM) site and is performed remotely using VA-furnished equipment.

As a Certified Pharmacy Technician, you will process prescriptions, handle call center triage, and complete pharmacy clerical work for Veterans’ families and other CHAMPVA beneficiaries. All prescription entries are verified by a supervising VA pharmacist.

Primary Responsibilities

Responsibilities

• Enter prescription data accurately in VA pharmacy information systems
• Review and process external (non-VA) prescriptions according to MbM standard operating procedures
• Answer and triage call center inquiries from patients, caregivers, and provider offices
• Communicate therapeutic change requests to provider offices
• Educate patients and caregivers on proper medication use, within the scope of technician certification
• Complete clerical and documentation tasks accurately to meet MbM workload and quality standards
• Follow all HIPAA, Privacy Act, and VA information security requirements, and report any suspected privacy or security incident immediately
• Work strictly within the scope of your technician certification and applicable law; make no independent clinical decisions

Minimum Qualifications

Required Qualifications

• Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT)
• High school diploma or equivalent
• Ability to read, understand, speak, and write English fluently
• Computer proficiency for data entry, navigating pharmacy systems, and accurate documentation
• Must reside within 50 miles of the VA Meds by Mail facility in Dublin, Georgia

Preferred Qualifications

• Retail, mail-order, or central-fill pharmacy experience
• Pharmacy call center or customer service experience
• Experience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptions

Onboarding Requirements

• Successful VA background investigation and fingerprinting
• VetPro credentialing (VHA Handbook 1100.19) – must be able to obtain and maintain the credential
• Verification that you are not on the HHS-OIG List of Excluded Individuals/Entities (before start and annually)
• Completion of mandatory VA training, including annual HIPAA/privacy and information security training, and signed VA Rules of Behavior
• New-employee orientation, SOP training, and initial and annual competency assessments

Physical Requirements

Work Environment

• Work is fully remote using VA-furnished computer equipment, software, and PIV badge; VA equipment must be safeguarded and returned at separation
• Must have a private, secure home workspace that prevents unauthorized access to protected health information
• Reliable home internet that supports secure VA connectivity

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Businessjoint venture between Artemis ARC and AptiveResources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.