Pharmacy Technician

AbsoluteCARE Medical Center & Pharmacy; Baltimore (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy is seeking a pharmacy technician to support pharmacists in filling prescriptions and ensuring secure, accurate operations. You will assist with dispensing, patient interactions, and medication delivery in a fast-paced environment.

The role requires 2–3 years of related experience, a high school diploma, and willingness to obtain certification within one year. Strong communication and teamwork are essential for success.

Qualifications

• High School diploma or equivalent required; certification within 1 year preferred.
• 2–3 years' experience in a similar role.
• Willingness to obtain pharmacy certification within 12 months.
• Strong customer service and relationship-building skills.
• Ability to work in a team and communicate clearly under pressure.

Responsibilities

• Provide excellent customer service to all pharmacy customers.
• Input prescriptions accurately per prescriber orders (electronic, faxed, or hand-delivered).
• Process insurance, copays, and patient billing; manage AR and mailing.
• Maintain up-to-date patient records and respond to counseling needs.
• Operate the pharmacy and practice management systems; assist with inventory.
• Assist with distribution and delivery of medications; notify pharmacists of issues.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Pharmacy technician certification within 1 year

Tools

Pharmacy management system

Practice management system

Job description

Schedule: Monday through Friday, 8:30 AM to 5:00 PM (30-minute)

Compensation: $18 - $21 an hour (based on experience)

Job Summary

This role is responsible for assisting pharmacist in filling prescriptions, security and accuracy of operations, and the delivery of medications to the patient.

Duties and Responsibilities

• Provide and ensure excellent customer service to all pharmacy customers.
• Follow all federal, state, DEA, pharmacy board regulations, safety guidelines, as well as policies and procedures of the pharmacy and AbsoluteCARE.
• Input prescriptions for new fills and refill accurately per the prescriber's order: (patient, provider, NDC, dosing, refills, dates, signatures, directions, drug-drug interactions, drug-allergies interactions and DAW coding). Prescriptions may be electronic, faxed or hand delivered.
• Fill prescriptions and deliver them to the pharmacist for review.
• Check electronic system throughout the day for electronic prescriptions and processing promptly.
• Insurance processing, collecting accurate information, deductibles, coinsurance and copayments.
• Patient billing, AR management, delivery and mail orders, phone call reminders, and mailing statements.
• Maintain accurate and up-to-date patient records, demographics, insurance, and allergies.
• Demonstrate a good working knowledge of the pharmacy management system and practice management system.
• Utilize dual systems as part of the fill process for the purpose of reconciliation and adherence monitoring.
• Review all medications within the patient profile at each point of contact or refill request as well as verification of appropriate follow-up appointments with the patient's provider prior to refilling medications.
• Assist with unpacking and distributing orders and updating inventory as needed.
• Notify the pharmacist of inventory issues or the need to order.
• Responsible for "stickering" drugs appropriately.
• Communicate patient adherence concerns or psychosocial issues to the appropriate staff members: provider/nurse team, nurse educator, social worker, care manager as appropriate.
• Responsible for asking all patients if they would like to receive counseling from the pharmacist as well as conveying the arrival of patients the pharmacist has marked for counseling.
• log errors as they occur to promote quality and system improvements.
• Advise providers when corrections are required prior to processing prescriptions.
• Answer phones and/or returning phone calls to patients promptly.
• Assist in the coordination and delivery of medications.
• Place refill reminder calls and follow-up on said calls.
• Distribute patient adherence information for distribution of healthy rewards.
• Assist with EMR medication lists updates.
• POS management and ensure that all transactions are processed appropriately.
• POS reporting and accuracy of daily deposit.
• Ensure that returns are made monthly per the practice guidelines.
• Responsible for maintaining appropriate logs as designated.
• Participating in annual or biannual inventory.

Minimum Qualifications

• High School Diploma or equivalent required.
• 2-3 years' experience in a similar role.
• Certification or willingness to obtain certification within 1 year of hire.
• Personal and professional passion to help improve healthcare delivery.
• Ability to build and maintain relationships with a diverse population.
• Team and customer service oriented.

Working conditions

This job operates in a professional office environment. This role routinely uses general office equipment. -OR- This job operates in a professional office environment. This role routinely uses general office equipment. Often wear a special uniform, such as a lab coat or surgical scrubs, protective or safety attire, such as gloves and masks. Exposed to the diseases and infections of patients daily. May share workspace with other technicians and staff.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Job may be physically demanding at times.
• Repetitious Movements.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.

All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company’s patients, employees, and business partners. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.