Pharmacy Tech Support / Call Center Representative

IQVIA; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in commercial solutions is seeking a Pharmacy Tech Support / Call Center Representative. This fully remote role involves assisting patients with payment solutions and providing support for inquiries related to card activation and eligibility. Candidates should have Pharmacy Technician experience and strong customer service skills, with a pay rate of $18.00 per hour.

Qualifications

• Pharmacy Technician experience required.
• At least 3 years of call center experience preferred.
• Experience in medical claim processing is a plus.

Responsibilities

• Serve as the primary contact for patients and pharmacies.
• Provide support via phone, email, and fax.
• Document resolution details and escalate unresolved issues.

Skills

Bilingual (English/Spanish)

Customer Service

Problem Solving

Education

High School Diploma or equivalent

HIPAA certification

Job description

Pharmacy Tech Support / Call Center Representative

Join us as a Pharmacy Tech Support / Call Center Representative at IQVIA.

IQVIA, the world's largest provider of commercial solutions, supports biopharma, medical device, and diagnostic companies in delivering therapies to patients and gaining market insights. A key part of our business involves patient support programs, where your experience can help patients access therapies effectively.

We are currently seeking a fully remote (work from home) Pharmacy Support Call Center Representative. In this role, you will assist with payment solutions such as co-pay cards and vouchers, handling requests like card activation, program eligibility, benefit explanations, and troubleshooting submission rejections.

Role Purpose

• Serve as the primary contact for patients, pharmacies, and medical professionals using an Opus Health program, addressing inquiries related to card activation, eligibility, benefits, and troubleshooting.

Job Responsibilities

• Provide support via phone, email, fax, or other channels to the Support Center
• Assess user issues and offer first-level support for resolution
• Document resolution details and escalate unresolved issues promptly
• Identify operational challenges and suggest improvements
• Work 40 hours per week, with shifts available between 8:00 am - 8:00 pm EST

Minimum Education & Experience

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certification
• At least 3 years of call center experience preferred
• Experience in medical claim processing is a plus
• Bilingual (English/Spanish) is a plus

The pay rate is $18.00 per hour. IQVIA is an equal opportunity employer promoting diversity and inclusion. This is a contract role managed by an external agency, with potential for full-time employment.