Pharmacy Tech Liaison

10 John C. Lincoln Medical Center; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

HonorHealth in Phoenix, AZ is seeking a Pharmacy Liaison to coordinate patient care from enrollment through all phases of the plan and to overcome barriers to access specialty medications.

You will assist patients with prior authorizations, benefits investigation, and financial assistance while supporting the fulfillment center and ensuring adherence to care plans. This full-time role requires a Pharmacy Technician background and relevant certifications.

Qualifications

• High School Diploma or GED required.
• Pharmacy technician experience in a specialty pharmacy required.
• 1 year formalized pharmacy technician training preferred.
• 2 years experience in a specialty pharmacy preferred.
• Certified Pharmacy Technician (CPhT) certification required by AZ Board of Pharmacy.
• PTCB certification preferred.

Responsibilities

• Act as a single point of contact for patients, families, caregivers, and providers.
• Coordinate/guid the patient through a comprehensive plan-of-care.
• Assist with prior authorizations, benefits investigation, and financial assistance.
• Provide support in the fulfillment center.
• Support enrolled patients to ensure adherence to the therapy plan.
• Make outbound calls for patient support and refill reminders.
• Educate leadership and clinic staff about the pharmacy role.

Skills

Pharmacy technician

Prior authorization

Benefits investigation

Specialty pharmacy

Customer service

Education

High School Diploma or GED

Formalized pharmacy technician training

Certified Pharmacy Technician (CPhT)

PTCB certification

Job description

Job Details

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category: Pharmacy Shift: Day Department: Pharmacy Specialty Location: NSSC, 2500 W Utopia Rd, PhoenixHours: Full-Time Days, 8am-5pm

Prior-Authorization and Infusion Experience Preferred! $5,000 Sign-on Bonus Available!

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY The pharmacy liaison acts as a single point-of-contact for patients, families, caregivers, and providers and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to medication therapy and quality therapy management from pharmacy enrollment through all phases of the plan. The pharmacy liaison will assist patients in navigating through issues associated with prior authorizations, benefits investigation, and the high financial costs of specialty medications, aiding patients in achieving optimal adherence to care plan.

ESSENTIAL FUNCTIONS

• Initializing and leading ongoing work in patients’ medication therapy and ensuring that the patient/pharmacy engagement is appropriate and consistent with their preferences.
• Ensuring that every patient who can benefit from HonorHealth Specialty Pharmacy’s services is identified and contact is made efficiently and effectively.
• Effectively explaining services and support that the pharmacy offers without impeding patient’s choice of pharmacy, and achieving patient participation.
• Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need.
• Providing support in the fulfillment center.
• Providing direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome.
• Conducting outbound phone calls for patient support, adherence checks and refill reminders.
• Accepting inbound calls from patients.
• Designing and continuously improving pharmacy workflows to better deliver the specialty pharmacy experience to patients, caregivers, and providers.
• Operate in accordance with HonorHealth policies, all federal and state regulations as well as maintain compliance and adhere to standards set forth by the accrediting bodies.
• Educate HonorHealth's leadership and clinic staff on the pharmacy's role to gain their support and establish collaboration.

Education

High School Diploma in or GED Required.

Experience

• >10 months Pharmacy technician experience in a specialty pharmacy Required

• 1 year Formalized pharmacy technician training Preferred

• 2 years Experience in a specialty pharmacy or with specialty drugs Preferred

License and Certifications

• Certified Pharmacy Technician (CPhT) - Certification issued by the Arizona Board of Pharmacy Required
• Pharmacy Technician Certification Board Medication History (PTCB) - Certificate Issued by the Pharmacy Technician Board (PTCB) Preferred

We're all in for your career. Expert care from experts who care.

At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most - caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.