Pharmacy Tech, Enrollment Coordinator (Bilingual)

HealthCare; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

HSA contributions

Dental & vision

401(k) with match

Paid time off

Parental leave

Life insurance

EAP

Employee discounts

Job summary

Healthcare.com is seeking a Patient intake coordinator for its TrustRx Pharmacy segment in Phoenix, AZ. You will welcome patients, collect and record intake data, and coordinate across teams to ensure smooth onboarding and swift care coordination.

The role emphasizes patient-facing communication and cross-department collaboration. Ideal candidates have Pharmacy Technician Certification and strong customer-service background, with proficiency in database management and Windows-based systems.

Qualifications

• Pharmacy technician certification required or in training.
• Strong customer service and phone handling skills are essential.
• Proficient with database systems and Windows-based applications.
• Excellent written and verbal communication with detail orientation.

Responsibilities

• Welcome patients and handle intake for pharmacy customers and referrals.
• Onboard clients and update referral information in internal systems.
• Provide support to patients, physicians, and insurance providers.
• Collaborate with sales reps and external vendors to expedite services.
• Record detailed notes and share account information with teams.
• Identify opportunities to improve processes and optimize workflow.

Skills

Customer service

Phone etiquette

Conflict resolution

Verbal communication

Written communication

Problem-solving

Multitasking

Attention to detail

Schedule flexibility

Bilingual Spanish/English

Education

Pharmacy Technician Certification

Tools

Database management

Windows-based apps

Software support systems

Job description

About Healthcare.com

Healthcare.com is a healthcare technology company building smarter ways to connect people and partners with the coverage, care, and solutions they need.

We’re three businesses, one company. Through Marketplace, Pivot Health, and TrustRx, our work spans health insurance marketplaces, flexible health coverage, and pharmacy, giving us more ways to solve meaningful problems across the healthcare ecosystem.

Healthcare doesn’t stand still, and neither do we. We’re curious, collaborative, and always looking for better ways to solve problems, use technology, and make an impact.

About the role

Patient in-take coordinator Bilingual Spanish, Specialty Pharmacy provides crucial operational and sales support to pharmacy patients, the Sales team, healthcare providers, and referral networks. Serving as a primary liaison between patients, doctors, insurance providers, and internal teams, this role ensures seamless client onboarding, accurate data management, and swift care coordination.

What you'll do

• Welcome patients to TrustRx Pharmacy: The enrollment team is the first point of contact for every patient, prescriber, and attorney who reaches us — from answering the phone and completing intake, to following up on refills and address updates. New or returning, you're the voice they hear first.
• Patient & Client Onboarding: Ingest and accurately record client and referral information into the internal database; maintain and update existing referral records.
• Customer & Referral Support: Handle heavy volume of inbound and outbound calls involving patients, physicians, attorneys, sales representatives, and insurance providers.
• Cross-Departmental Collaboration: Partner with internal teams, sales reps, and external vendors (e.g., dedicated FedEx account managers) to expedite patient services and resolve workflow issues.
• Communication & Account Tracking: Log detailed notes for all communications, share account specifications with relevant departments, and alert sales teams to account exceptions.
• Process Improvement: Proactively identify opportunities to optimize quality, workflow efficiency, and internal procedures to drive referral conversions.

Who you are

• Certifications: Pharmacy Technician Certification
• Experience & Skills: Strong customer service background with demonstrated phone etiquette and conflict-resolution skills.
• Technical Proficiency: Proficiency in database management, Windows-based applications, and software support systems.
• Professional Competencies: Exceptional verbal and written communication, proactive problem-solving, strong multitasking skills, and acute attention to detail.
• Schedule Flexibility: Ability to work Monday through Friday across varying shifts.

Preferred Qualifications

• Bilingual proficiency in Spanish and English.
• Working knowledge of prescription medications.
• Pharmacy Technician Certification, will consider those with tech in training status.

Why Healthcare.com

We’re building a company for people who want to be part of what’s changing, not watching it happen. Here, you’ll have the opportunity to take on meaningful challenges, share new ideas, and make an impact you can see.

The Good Stuff

• Medical coverage with PPO and HSA plan options
• Company funded HSA contributions from $2,000 to $4,000 annually
• Dental and vision coverage
• 401(k) with company match and eligibility from day one
• Paid time off and company holidays
• Paid parental and pregnancy disability leave
• Company paid life and AD&D insurance
• Employee Assistance Program (EAP)
• Employee discounts on travel, entertainment, fitness, dining, and more

Bring your ideas. Bring your experience. Bring what makes you different.

We’ll give you the opportunity to make it matter.

Healthcare.com is an equal opportunity employer. We value different backgrounds, experiences, and perspectives and are committed to creating an inclusive workplace where everyone has the opportunity to thrive.