Pharmacy Support & Customer Service Associate

WhidbeyHealth

Coupeville (WA)

On-site

USD 36,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Medical Coverage

Prescription Drug Coverage

Dental Options

Vision Benefits

Job summary

WhidbeyHealth is seeking a Pharmacy Assistant to support the Retail Pharmacy by assisting customers at the counter and drive through window. The role involves retrieving prescriptions, ringing up orders, and helping with OTC product placement while under the supervision of a licensed pharmacist and reporting to the Pharmacy Manager.

The ideal candidate has a high school diploma, retail experience with strong communication skills, POS familiarity, and strict HIPAA compliance.

Qualifications

Highest level of education completed, minimum high school diploma or equivalent required.
Retail experience with excellent communication skills.
Prior register and POS experience.
Thorough understanding and adherence to HIPAA regulations, ability to handle highly confidential information as required by law.

Responsibilities

Creates an environment that enables customers to feel welcome, important and appreciated.
Exhibits excellent phone skills and ability to triage calls and messages; forwards to appropriate staff.
Responds to patient calls or texts efficiently and courteously regarding non-discretionary information.
Operates register POS system, processes patient transactions, collects and handles cash as required, follows all cashier handling policies to prevent loss.
Utilizes system to look-up patient information, enter prescription refills in the pharmacy computer system.
Checks in product from vendors, process product returns.
Ability to follow instruction and support Pharmacy Manager and Pharmacists at all times.