Pharmacy Support Analyst

RXinsider LTD.; Tyler (TX); On-site; USD 37,195 - 42,705; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account

401k savings plan

Access to wages before pay day with my

Flexible spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in Tyler, TX is seeking a detail-oriented professional to manage medication assistance programs for indigent patients. You will apply to patient assistance programs, coordinate with physicians, patients, nurses, and pharmaceutical reps, and educate stakeholders on program guidelines.

Responsibilities include recovering drugs, processing applications, and tracking program outcomes while ensuring patient confidentiality and compliance with policies.

Qualifications

• Requires Spanish bilingual preference.
• Texas Pharmacy Technician license preferred.
• 2-4 years of experience preferred in healthcare or pharmacy programs.
• Excellent communication skills and MS Office proficiency.
• Ability to work independently and prioritize tasks under pressure.
• Strong interpersonal abilities and attention to detail.

Responsibilities

• Recover drugs for indigent patients without third-party coverage.
• Liaise with physicians, patients, pharmacists, and pharmaceutical companies.
• Answer questions on Cardinal Health reimbursement policies.
• Maintain relationships with health system contacts and ensure program participation.
• Educate physicians, patients, and drug companies on program guidelines and referrals.
• Perform extensive patient education to determine eligibility for assistance.
• Manage and process Patient Assistance Program applications.
• Monitor drug recovery value for billing and reporting.

Skills

Spanish bilingual

Texas Pharmacy Tech license

2-4 years experience

Strong communication

MS Office

Independent work

Prioritization

Interpersonal skills

Work under pressure

Detail-oriented

Telephone etiquette

Medication knowledge

Hospital operations knowledge

Public healthcare experience

Public programs experience

Job description

What Individualized Care Contributes To Cardinal Health

Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.

The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing Atrix software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons.

This is an onsite position at CHRISTUS CTC - Rheumatology - 1327 Troup Hwy, Tyler, TX 75701 while also supporting other CHRISTUS locations.

Shift time is Monday to Friday 8:00AM-5:00PM Central Time

Responsibilities

• Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage
• Build relationships with and act as liaison to physicians, patients, pharmacists and pharmaceutical companies regarding program systems and processes
• Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
• Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
• Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
• Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
• Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
• Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage
• Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
• Extensive patient education/counseling to determine eligibility for assistance
• Identify and resolve rejected applications, including accessing comparable drug regimen
• Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
• Manage drug recovery application process
• Monitor and track the value of drugs recovered for billing and reporting processes
• Maintain security and confidentiality of patient information

Qualifications

• Spanish Bilingual (preferred)
• Texas Pharmacy Technician license (preferred)
• 2-4 years experience preferred
• Strong communication skills
• Strong Microsoft Office skills
• Able to work independently and solve problems on behalf of Cardinal and the customer
• Must be able to prioritize work to maximize job effectiveness
• Excellent interpersonal skills
• Strong ability to work under pressure and meet deadlines
• Must be detail-oriented with strong follow-up skills
• Strong telephone presence/etiquette
• Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred
• Knowledge of hospital and clinic operations, preferred
• Experience working in a high volume, dynamic (changing) environment, preferred
• Experience working with the public in a healthcare environment, preferred
• Experience with low-income/special needs public is preferred
• Experience with social programs and/or charitable organizations, preferred

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Anticipated hourly range: $26.90per hour - $30.64per hour

Bonus eligible: No

Benefits:

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 9/1/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.