Pharmacy Support Analyst

Cardinal Health; Tyler (TX); On-site; USD 37,057 - 42,209; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401k savings plan

Flexible spending accounts

Job summary

Cardinal Health is seeking a Pharmacy Support Analyst in Tyler, Texas. This role involves managing medication recovery for patients without third-party coverage. Responsibilities include educating patients on assistance programs and maintaining relationships with healthcare professionals.

The ideal candidate is detail-oriented, possesses strong communication and Microsoft Office skills, and ideally holds a Texas Pharmacy Technician license with bilingual Spanish preference.

Qualifications

• Strong communication skills and ability to solve problems independently.
• Experience in high volume, dynamic healthcare environments.
• Knowledge of medications and medical conditions.

Responsibilities

• Manage applications to Patient Assistance Programs.
• Educate patients and health professionals on assistance programs.
• Maintain contact with patients and healthcare providers.

Skills

Communication skills

Microsoft Office skills

Bilingual Spanish

Detail-oriented

Ability to work under pressure

Education

Texas Pharmacy Technician license

2-4 years experience preferred

Job description

## Pharmacy Support AnalystApplylocations: TX-Texas-FIELDtime type: Full timeposted on: Posted Todayjob requisition id: 20183206***What Individualized Care contributes to Cardinal Health*** Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing Atrix software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons.**This is an onsite position at CHRISTUS CTC - Rheumatology - 1327 Troup Hwy, Tyler, TX 75701 while also supporting other CHRISTUS locations.****Shift time is Monday to Friday 8:00AM-5:00PM Central Time*****Responsibilities:**** Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage* Build relationships with and act as liaison to physicians, patients, pharmacists and pharmaceutical companies regarding program systems and processes* Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program* Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation* Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies* Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)* Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information* Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage* Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral* Extensive patient education/counseling to determine eligibility for assistance* Identify and resolve rejected applications, including accessing comparable drug regimen* Refer patients who do not qualify for programs to other outside assistance. I.e. local charities* Manage drug recovery application process* Monitor and track the value of drugs recovered for billing and reporting processes* Maintain security and confidentiality of patient information***Qualifications***• Spanish Bilingual (preferred)• Texas Pharmacy Technician license (preferred)• 2-4 years experience preferred• Strong communication skills • Strong Microsoft Office skills • Able to work independently and solve problems on behalf of Cardinal and the customer • Must be able to prioritize work to maximize job effectiveness • Excellent interpersonal skills • Strong ability to work under pressure and meet deadlines • Must be detail-oriented with strong follow-up skills • Strong telephone presence/etiquette • Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred • Knowledge of hospital and clinic operations, preferred • Experience working in a high volume, dynamic (changing) environment, preferred • Experience working with the public in a healthcare environment, preferred • Experience with low-income/special needs public is preferred • Experience with social programs and/or charitable organizations, preferred***What is expected of you and others at this level**** Applies basic concepts, principles and technical capabilities to perform routine tasks* Works on projects of limited scope and complexity* Follows established procedures to resolve readily identifiable technical problems* Works under direct supervision and receives detailed instructions* Develops competence by performing structured work assignments**Anticipated hourly range:** $26.90per hour - $30.64per hour**Bonus eligible:** No**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.* Medical, dental and vision coverage* Paid time off plan* Health savings account (HSA)* 401k savings plan* Access to wages before pay day with myFlexPay* Flexible spending accounts (FSAs)* Short- and long-term disability coverage* Work-Life resources* Paid parental leave* Healthy lifestyle programs**Application window anticipated to close:** 9/1/2026\*if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.*Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.**Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.*