Pharmacy Support Analyst

Cardinal Health; Texas; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid time off

Health Savings Account

401k savings

MyFlexPay access

FSAs

Disability coverage

Work-life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health in Texas seeks a Pharmacy Technician to support reimbursement programs and patient assistance services. This role emphasizes recovery of drugs for indigent patients, education of stakeholders, and high-volume outreach to healthcare providers.

You will work with physicians, patients, pharmacists, and vendors to ensure program effectiveness, while maintaining confidentiality and accuracy in documentation. A Texas license and patient-focused communication are essential.

Qualifications

• Candidate must hold Texas Pharmacy Technician license (preferred).
• 2-4 years experience in healthcare or pharmacy setting preferred.
• Strong communication and customer service skills required.
• Proficiency with Microsoft Office and standard software tools.

Responsibilities

• Recover drugs administered/dispensed to indigent patients without third-party coverage.
• Liaise with physicians, patients, pharmacists, and pharmaceutical companies about program systems and processes.
• Answer questions on Cardinal Health reimbursement program policies and procedures.
• Visit key contacts in health systems to support program participation.
• Maintain daily contact with patients, nurses, physicians, social services, pharmacy staff and pharma reps.
• Discuss medication options with physicians and patients based on access and availability.

Skills

Pharmacy technician license

Experience 2-4 years

Communication skills

MS Office

Independence

Prioritization

Interpersonal skills

Working under pressure

Attention to detail

Telephone etiquette

Medication knowledge

Hospital operations

High-volume environment

Public healthcare experience

Public assistance awareness

Social programs

Tools

Microsoft Office

Job description

Shift time is Monday to Friday 8:00AM-5:00PM Central Time

Responsibilities

• Recover drugs that are administered or dispensed to indigent patients without third-party prescription coverage
• Build relationships with and act as liaison to physicians, patients, pharmacists and pharmaceutical companies regarding program systems and processes
• Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
• Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
• Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
• Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
• Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
• Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third-party coverage
• Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
• Extensive patient education/counseling to determine eligibility for assistance
• Identify and resolve rejected applications, including accessing comparable drug regimen
• Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
• Manage drug recovery application process
• Monitor and track the value of drugs recovered for billing and reporting processes
• Maintain security and confidentiality of patient information

Qualifications

• Texas Pharmacy Technician license (preferred)
• 2-4 years experience preferred
• Strong communication skills
• Strong Microsoft Office skills
• Able to work independently and solve problems on behalf of Cardinal and the customer
• Must be able to prioritize work to maximize job effectiveness
• Excellent interpersonal skills
• Strong ability to work under pressure and meet deadlines
• Must be detail-oriented with strong follow-up skills
• Strong telephone presence/etiquette
• Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred
• Knowledge of hospital and clinic operations, preferred
• Experience working in a high volume, dynamic (changing) environment, preferred
• Experience working with the public in a healthcare environment, preferred
• Experience with low-income/special needs public is preferred
• Experience with social programs and/or charitable organizations, preferred

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Anticipated hourly range

Anticipated hourly range: $27.30per hour - $35.01per hour Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close

12/21/2026*

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.