Pharmacy Supervisor 1 – Specialty Pharmacy Hub
UC Davis Health
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Benefits offered by this job
Job summary
UC Davis Health in Sacramento is seeking a Technician Supervisor to oversee Pharmacy Technicians in our Specialty Pharmacy Hub (SP Hub) and report to the SP Hub Manager. You will manage timecards, performance, scheduling, training, and daily operations while supporting pharmacy duties during busy periods.
The role requires strong customer service, collaboration, and communication, with involvement in process improvements and incident follow-up within the pharmacy.
Qualifications
- Licensed Pharmacy Technician in California with unrestricted license.
- Experience supervising technicians and leading teams.
- Strong knowledge of specialty pharmacy workflows and billing.
Responsibilities
- Supervise operations and staff oversight.
- Support SP Hub duties and patient care activities.
- Engage in staff education and meetings.
Skills
Education
Tools
Job description
Technician Supervisors are responsible for the supervision and support of their assigned direct reports. This position supervises Pharmacy Technicians in our Specialty Pharmacy Hub (SP Hub) and reports to the SP Hub Manager.
Technician Supervisors are responsible for the supervision and support of their assigned direct reports. This position supervises Pharmacy Technicians in our Specialty Pharmacy Hub (SP Hub) and reports to the SP Hub Manager. This Technician Supervisor is responsible for supervision of their direct reports which involves timecard activities, performance management, training, scheduling, conducting meetings with staff and others, and creating, maintaining and having oversight of daily operations and workflows. The individual in this role serves as the primary point of contact of staff that they supervise for any questions or concerns. In addition, this individual may be asked to support pharmacy duties during times of operational needs such as customer service (via telephone, electronic and in-person), prescription data entry, insurance adjudication and troubleshooting, processing prescription payments and more. Technician Supervisors in the SP Hub are responsible for leading team huddles and meetings, and are expected to have strong customer service, collaboration, and communication skills to support their staff. As a member of the Specialty Pharmacy management team, the Technician Supervisor helps to identify areas of improvement and develop solutions through integration of pharmacy resources. The individual has a responsibility to follow-up and remedy any incident reports for responsible areas. A Technician Supervisor helps staff with goals, and maintains, writes, and delivers annual performance evaluations. Additionally, this position is highly collaborative with direct reports, peers and other leaders and requires participation in meetings within pharmacy and stakeholders external to pharmacy. #CA-DS
- California Board of Pharmacy Technician License (unrestricted)
- Minimum education satisfied through attainment of the required licensure/certification
- Recent working experience working in Specialty Pharmacy (within the last 3 years)
- Three (3) years of technician work experience in a outpatient, ambulatory or specialty pharmacy setting
- Experience training or mentoring staff, serving as a technical resource, coordinating workflow, resolving operational issues, or supporting daily operations
- Experience in navigating pharmacy benefits, understanding of insurance formularies, submitting prior authorizations, and enrolling patient in financial assistance programs
- Experience in Epic EMR & Willow Ambulatory, or similar specialty pharmacy case management systems or clinical software & pharmacy dispensing system
- Strong verbal communication skills to explain information to staff, patients, care team members, and others
- Ability to type and document in written format conversations and care provided to others
- Recent working knowledge of outpatient pharmacy dispensing and third-party billing
- Demonstrated compliance with all pharmacy laws, rules and regulations
- Problem-solving skills to independently recognize and define a problem and identify the resources available to help solve the problem, ability to independently create and implement viable solutions and follow through to ensure the problem is resolved
- Pharmacy Technician Certification Board (PTCB)
- Work experience in Health System Specialty Pharmacy
- Supervisory experience in a pharmacy or health care setting
- Experience in ensuring compliance of operations to specialty pharmacy accrediting bodies [i.e., Utilization Review Accreditation Commission (URAC), The Joint Commission (TJC), Accreditation Commission for Health Care, Inc. (ACHC), etc.)]
- Experience in MS Office suite (i.e., Word, Excel, PowerPoint, Teams, and Access)
- Experience with bargaining units and labor relations
- Working knowledge of and skill to apply practices, principles and techniques of patient care related to area of expertise
- Written and oral communication skills to clearly and concisely provide information, explanations and instructions to, and to elicit information from others with varying levels of ability to understand, including individuals who are ill or distressed, or who may not speak English
- Ability to exercise discretion to ensure that patient confidentiality is maintained, and a professional, respectful clinic/department environment exists at all times
- Ability to impart knowledge and develop the skills of students participating in training programs, as well as new hires and staff seeking additional opportunities
- Strong desire to learn and develop as a leader within the department
- 50% - Supervision of Operations and Staff
- 40% - Specialty Pharmacy Duties
- 10% - Participate in Educational Activities
UC Davis Health is a nationally recognized leader in the provision of high-quality, patient-centered care, based in the Greater Sacramento area of Northern California. UC Davis Health has a Comprehensive Cancer Center, internationally recognized MIND Institute, and a nationally ranked pediatric hospital. The UC Davis acute care hospital has 646 beds and an ambulatory care service area spanning north to the Oregon border, east to Nevada, and down the Central Valley to Fresno, California, covering 65,000 square miles across 33 counties. The Department of Pharmacy is a dynamic, integral, and critical part of patient care provided by UC Davis Health. As a department of greater than 600 professional, technical, and administrative support personnel, we focus on providing patient-centered medication management that optimizes outcomes through practice, education, research, and leadership through the continuum of care. We also have the largest pharmacy residency program in the country with 46 total residents in 13 different programs. The Department of Pharmacy offers comprehensive pharmaceutical services (unit dose, IV admixtures, clinical services, infusion pumps, and teaching) throughout the health system complex 24 hours a day, 7 days a week. The pharmacy services encompass inpatient pharmacy services as well as an expansive footprint in the ambulatory care space where we have clinical pharmacists embedded within our clinics and specialty care locations. Our operational teams support the health system enterprise with three inpatient pharmacies, five outpatient pharmacies, two infusion pharmacies, a home infusion service line, and the full complement of pharmacy purchasing, stores, and distribution.
- Salary or Pay Range: $34.29 - $61.21
- Salary Frequency: Hourly
- Salary Grade: Grade 21
- UC Job Title: PHARMACY SUPV 1
- UC Job Code: 004599
- Number of Positions: 1
- Appointment Type: Staff: Career
- Percentage of Time: 100
- Shift (Work Schedule): M-F; daytime (8 hours)
- Location: Pharmacy Shared Service Center (Sacramento)
- Union Representation: 99 - Non-Represented (PPSM)
- Benefits Eligible: Yes
- This position is 100% on-site
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for dental and vision coverage for you and your family
- Retirement plans for eligible employees including Pension and other Retirement Saving Plans
- Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
- Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
- Lactation Support Program and Family Care discounts and resources
- Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
- On-site Employee Assistance Program including access to free mental health services
- Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
- Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
- Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
- Access to free professional development courses and learning opportunities for personal and professional growth
- Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees
- Standing - Frequent 3 to 6 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Continuous 6 to 8+ Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Continuous 6 to 8+ Hours
- Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
- Loud noise levels - Occasional Up to 3 Hours
- Marked changes in humidity or temperature - Occasional Up to 3 Hours
- Operating motor vehicles and/or equipment - Occasional Up to 3 Hours
- Sustained attention and concentration - Continuous 6 to 8+ Hours
- Complex problem solving/reasoning - Continuous 6 to 8+ Hours
- Ability to organize & prioritize - Continuous 6 to 8+ Hours
- Communication skills - Continuous 6 to 8+ Hours
- Numerical skills - Continuous 6 to 8+ Hours
- Constant Interaction - Continuous 6 to 8+ Hours
- Customer/Patient Contact - Continuous 6 to 8+ Hours
- Multiple Concurrent Tasks - Continuous 6 to 8+ Hours
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment.
- The duties or functions of this position include the handling of cash (or cash equivalents).
- This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements.
At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
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