Pharmacy Services Specialist - Patient Care & Support (Hawaii)

CVS Health; United States; On-site; USD 23,419 - 47,045; Full time

Benefits offered by this job

Comprehensive benefits package

Sixteen paid days off

Ten paid holidays

Covered parking on site

Job summary

CVS Health is seeking a dedicated customer service representative to interact directly with patients and clients, solving problems and providing education in a fast-paced environment. You will manage high-volume phone interactions, prioritize tasks, and utilize strong communication skills while maintaining the company’s reputation for quality service.

The ideal candidate has a high school diploma and experience in customer service, particularly in healthcare. You will work full-time with a comprehensive benefits package, including medical, dental, and generous paid time off.

Qualifications

• Comfortable in a multi-tasking, high-energy environment.
• Ability to adapt/respond professionally in customer service.
• Skills in conflict resolution and thinking under pressure.

Responsibilities

• Handle high-volume phone calls and verbal communication.
• Capture necessary information from patient discussions effectively.
• Prioritize and manage time with strong problem-solving skills.

Skills

Customer service orientation

Problem-solving skills

High-volume phone contact handling

Active listening

Attention to detail

Education

H.S. Diploma or equivalent

Pharmacy Technician license/certificate based on State requirements

Job description

CVS Health is seeking a dedicated customer service representative to interact directly with patients and clients, solving problems and providing education in a fast-paced environment. You will manage high-volume phone interactions, prioritize tasks, and utilize strong communication skills while maintaining the company’s reputation for quality service.

The ideal candidate has a high school diploma and experience in customer service, particularly in healthcare. You will work full-time with a comprehensive benefits package, including medical, dental, and generous paid time off.