Pharmacy Services Lead

Elevance Health (Anthem); Tampa (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs (where not CB

Medical insurance

Dental insurance

Vision insurance

401(k) + match

Stock purchase plan

Life insurance

Wellness programs

Job summary

Elevance Health seeks a Pharmacy Services Lead based in Tampa, FL, with significant pharmacy experience to provide technical direction, training, and governance for technicians and advocates. The role supports hybrid/virtual work with in-person training requirements and requires a valid pharmacy certification.

The position emphasizes inventory oversight, policy reviews, and collaboration with training to maintain up-to-date procedures and high service levels across the department.

Qualifications

• Requires HS diploma or equivalent; 5+ years of Pharmacy experience.
• Current State Pharmacy Tech Certification or National Certification is required.
• BA/BS in a related field is preferred.
• Pharmacy Tech License and National Certification strongly preferred.
• URAC competencies include strong oral, written and interpersonal communication, problem-solving, facilitation and analytical skills.

Responsibilities

• Provides technical direction and guidance to Pharmacy Technicians and associates.
• Answers day-to-day technical questions and provides training.
• Monitors inventory to ensure uninterrupted workflow and handles complex case research and resolution.
• Reviews policies and procedures for accuracy and updates as needed.
• Collaborates with training to keep procedures current and compliant.

Skills

Oral & written communication

Interpersonal skills

Problem solving

Analytical skills

Facilitation

Education

High School diploma or equivalent

Bachelor’s degree in related field (preferred)

State Pharmacy Technician Certification or National Certification

Job description

Pharmacy Services Lead

Anticipated End Date: 2026-11-25

Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. The position will be based on Tampa -FL.

Note: Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule: This position will work an 8-hour shift from 8:00 am - 5:00 pm (EST) Monday to Friday. Additional hours may be necessary based on company needs.

Job Description: The Pharmacy Services Lead is responsible for technical direction, guidance, and resources to Pharmacy Technicians, Pharmacy Customer/Client Advocates and/or Pharmacy Services Associates.

How you will make an impact:

• Interprets and resolves highly complex issues, serves as a resource for Pharmacy associates/advocates for workflow and technical related processes.
• Provides training and assists associates by answering day-to-day technical questions.
• Monitors inventory to ensure workflow remains uninterrupted. Handles complex case research and resolution.
• Reviews, interprets, and maintains records of service level, quality, accuracy, and productivity.
• Reviews department policy and procedure manuals for accuracy and updates as needed.
• Collaborates with training department to ensure procedures and policies are accurate, complete, and up to date.

Minimum Qualifications:

• Requires H.S. diploma or equivalent and minimum of 5 years of Pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Current State Pharmacy Tech. Certification or National Certification based on applicable state(s) required.

Preferred Skills, Capabilities, and Experiences:

• BA/BS in a related field preferred.
• Pharmacy Tech License and National Certification is strongly preferred.
• For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MED > Licensed/Registered Pharmacist/Pharmacy Technician

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs (unless covered by a collective bargaining agreement)
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources
• to name a few

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital