Pharmacy Services Lead

The Elevance Health Companies, Inc.; Tampa (FL); Ibrido; USD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

merit increases

paid holidays

Paid Time Off

incentive bonus programs

medical

dental

vision

short term disability benefits

long term disability benefits

401(k) +match

stock purchase plan

life insurance

wellness programs

financial education resources

Descrizione del lavoro

Elevance Health is seeking a Pharmacy Services Lead to guide pharmacy technicians and advocates, ensuring smooth workflow and high-quality service. This role requires strong problem-solving, training, and collaboration with the training team to keep procedures current.

Based in Tampa, FL with virtual work flexibility; in-person training sessions are required. The position emphasizes leadership, regulatory compliance, and collaboration across departments to support patient care.

Competenze

• Requires a minimum 5 years of Pharmacy experience or equivalent background.
• Current State Pharmacy Tech Certification or National Certification is required.
• BA/BS in a related field is preferred but not required.

Mansioni

• Provide technical direction and guidance to Pharmacy Technicians, Advocates and/or Pharmacy Services Associates.
• Interpret and resolve complex issues; serve as a resource for workflow and technical processes.
• Provide training and assist associates with day-to-day technical questions.
• Monitor inventory to ensure uninterrupted workflow.
• Handle complex case research and resolution.
• Review and maintain records of service levels, quality, accuracy and productivity.
• Collaborate with training to ensure procedures and policies are up to date.

Conoscenze

Communication skills

Pharmacy experience

Formazione

Pharmacy Tech License

National Certification

BA/BS preferred

Descrizione del lavoro

Job Overview

Anticipated End Date: 2026-11-25

Position Title: Pharmacy Services Lead

Job Description: Pharmacy Services Lead

Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. The position will be based on Tampa -FL. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule: This position will work an 8-hour from shift 8:00 am - 5:00 pm (EST) Monday to Friday. Additional hours may be necessary based on company needs.

Responsibilities

• The Pharmacy Services Lead is responsible for technical direction, guidance, and resources to Pharmacy Technicians, Pharmacy Customer/Client Advocates and/or Pharmacy Services Associates.
• Interprets and resolves highly complex issues, serves as a resource for Pharmacy associates/advocates for workflow and technical related processes.
• Provides training and assists associates by answering day-to-day technical questions.
• Monitors inventory to ensure workflow remains uninterrupted.
• Handles complex case research and resolution.
• Reviews, interprets, and maintains records of service level, quality, accuracy, and productivity.
• Reviews department policy and procedure manuals for accuracy and updates as needed.
• Collaborates with training department to ensure procedures and policies are accurate, complete, and up to date.

Minimum Qualifications

• Requires H.S. diploma or equivalent and minimum of 5 years of Pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Current State Pharmacy Tech. Certification or National Certification based on applicable state(s) required.

Preferred Skills, Capabilities, and Experiences

• BA/BS in a related field preferred.
• Pharmacy Tech License and National Certification is strongly preferred.
• For URAC accredited areas, the following professional competencies apply:
• Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Job Details

Job Level: Non-Management Non-Exempt

Workshift: 1st Shift (United States of America)

Job Family: MED > Licensed/Registered Pharmacist/Pharmacy Technician

Benefits and Perks

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs (unless covered by a collective bargaining agreement)
• medical
• dental
• vision
• short term disability benefits
• long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources
• to name a few

About Elevance Health

Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration