Pharmacy Service Representative

InfuCare Rx®; Pine Brook (NJ); On-site; USD 24,796 - 38,572; Full time

Job summary

InfuCare Rx is a leading home infusion provider in New Jersey. The Pharmacy Service Representative will advocate for patients, ensuring prescribed therapy and care plans are followed while addressing medical, social, and personal needs.

Reporting to Pharmacist‑In‑Charge, this role involves coordinating medication delivery, assisting with assessments, and supporting in launching data collection software, with a focus on accuracy and patient satisfaction.

Qualifications

• Healthcare experience required.
• Active Pharmacy Technician license in-state.
• Proficient with Microsoft Office.
• Strong communication skills.
• Detail-oriented and reliable.

Responsibilities

• Communicates with patients to ensure proper delivery of medications.
• Assist with education for the patient on using the Digital platform.
• Ensures patients receive notifications and understand appointment schedule.
• Data enters relevant communications in progress notes.
• Assists with picking and packing products for shipping.
• Attend meetings and support business development.
• Perform other duties as assigned by management.

Skills

Healthcare experience

MS Office proficiency

Data entry accuracy

Strong communication

Education

Pharmacy Technician license

Job description

InfuCare Rx is a leading home infusion provider accredited by URAC and ACHC offering a specialized approach to caring for patients in need of IV therapy and specialty pharmacy services in the homecare setting. We have created an ethical, team oriented, and quality work environment for our employees that cultivates achievement and success.

Description

Reporting to the Pharmacist-In-Charge and Staff Pharmacists, the Pharmacy Service Representative will act as the patient’s advocate to ensure that the prescribed drug therapy, pharmacy assessment and pharmacy care plan are followed as prescribed and meets the medical, social, and personal needs of the patient.

Responsibilities

• Communicates with patients to ensure proper delivery of medications (both acute, IVIG and specialty) for scheduled infusion appointments.
• During communication with patients, understand how to properly complete assessment.
• Assists with determining patient availability for the Digital designation and will assist in education for the patient on using the Digital platform.
• Ensures that patients receive notifications and understand appointment schedule.
• Responds to patient calls timely and appropriately.
• Obtains and updates necessary patient demographic and related data according to policies and procedures.
• Data enters relevant communications in progress notes of pharmacy operating system.
• Assists with picking and packing products in preparation for shipping as requested.
• Attending meetings and other functions necessary to perform duties and assist in business development for the Company, including assisting in launching a certain data collection software.
• Perform other duties as assigned by management.
• Proficient in computer program applications, knowledge, and skills.
• Other duties as assigned (under job duties/responsibilities).

Requirements

• Healthcare experience required.
• Must possess a current and in good standing Pharmacy Technician license in state of employment.
• Specialty Pharmacy and Home Infusion Services experience preferred.
• Proficiency with Microsoft Office suite products.
• Experience with information technology a plus.
• Have a drive for results, competitive spirit, and self‑accountability for achievement of company goals.
• Clear, concise communication.
• Proven success across past career positions.

Physical Demands

Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and/or move up to 25 lbs; specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and related conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Affiant Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Click here to view our Drug Testing Policy

https://infucarerx.com/wp-content/uploads/2024/08/Drug-Testing-Policy-for-Texas-Applicants_08072024.pdf