Pharmacy Sales & Marketing Account Manager

guardianpharmacy; Lexington (KY); On-site; USD 75,000 - 85,000; Full time

Job summary

Guardian Pharmacy of Kentucky, a member of the Guardian family of pharmacies, is excited to grow our Lexington team with a sales and account management role.

You will build strong client relationships, expand market share for LTC clients, and coordinate with leadership to evaluate profitability before proposals. Travel up to 75% across the Lexington/Louisville market is required.

Competitive salary ($75,000–$85,000 DOE) and a comprehensive benefits package are available.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• Valid driver’s license and clean driving record.
• Nursing/healthcare background preferred.
• Pharmacy Technician license/certification/registration preferred; PTCB preferred.
• Experience in sales and/or account management preferred.

Responsibilities

• Call and visit current customers to build relationships and facilitate positive working relationships.
• Market pharmacy as preferred provider of services to increase penetration and patients served.
• Act as liaison with pharmacy operations to maintain high service levels and resolve issues.
• Maintain customer relationships and serve as expert advisor for retention.
• Ensure smooth startup for new facilities; train staff during start-up.
• Assist in data collection for new facility start-ups to ensure accuracy.
• Provide consulting to customers to aid compliance.
• Provide in-service training to customer staff as needed.
• Participate in local association meetings related to LTC facilities.
• Travel up to 75% and assist in other duties as needed.

Skills

Customer relations

Project management

Problem solving

Attention to detail

Sales experience

CRM experience

Education

High School Diploma or GED

Bachelor's degree preferred

Pharmacy Technician license/certification

Nursing/healthcare background preferred

Sales/account management experience preferred

Tools

Salesforce CRM

CRM systems

Job description

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Kentucky, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Lexington, KY.

Why Guardian Pharmacy of Kentucky? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Travel throughout the Lexington/Louisville/Central Kentucky Market

$75,000 - $85,000 Annually DOE (negotiable)

As a key member of the local management team, assist in achievement of budget through sales to new clients, increasing sales to existing clients. Work with President, Director, Sales & Marketing and Director, Finance & Admin to evaluate potential profitability of any new business prior to proposal. Responsible for building a positive working relationship with all clients by resolving issues/problems, advising clients on regulatory issues, and training client staff as needed.

Attributes Required:

• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational - ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning - ability to think ahead, plan and manage time efficiently
• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented - ability to work effectively and collaboratively with all team members

Essential job functions (include the following):

• Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
• Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served
• Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution.
• Maintain customer relationships and perform as an "expert" advisor to facilitate problem-solving with the goal of 100% customer retention
• Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service
• Responsible for the training of new facility staff during start up
• Assist in data collection of new facility start-ups to ensure smooth and error free start up
• Provide consulting services to customers to assist in compliance
• Provide in-service training to customer staff as needed
• Participate in marketing efforts to potential customers
• Actively participate in local association meetings related to assisted living/long term care facilities
• Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required; Bachelor's degree preferred
• Valid driver's license and clean driving record
• Nursing/healthcare background preferred
• Pharmacy Technician license/certification/registration (per state requirement) preferred; National Certification preferred (PTCB)
• Experience in sales and/or account management preferred

Skills and Qualifications:

• Excellent customer relations skills and ability to build strong customer relationships
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Salesforce or similar CRM experience a plus
• Knowledge of LTC or pharmacy industry

Work Environment:

• Requires up to 75% travel, by air and ground
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like