Pharmacy Sales and Marketing Representative

guardianpharmacy; Springfield (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Total Rewards package

Job summary

Guardian of the Heartland, part of Guardian family pharmacies, seeks a dedicated Sales/Account Manager in the Springfield, Missouri area. You will manage key customer relationships, drive growth with current clients, and collaborate with leadership to evaluate profitability before proposing new business.

Expect significant travel and a fast-paced, team‑oriented environment. Role requires a drive to excel, strong communication, and healthcare/ LTC knowledge.

Qualifications

• Strong customer-relations skills with a focus on retention and satisfaction.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Experience in sales or account management preferred.

Responsibilities

• Call and visit current customers to enhance and facilitate positive working relationships.
• Market pharmacy services to existing customers to increase penetration of services.
• Serve as liaison with pharmacy operations to maintain high service levels.
• Train client staff during startup and assist in new facility startups.
• Provide consulting on compliance and coordination with facility staff.

Skills

Customer relationship skills

Independent worker

Deadline-driven

Problem solving

Attention to detail

CRM experience

LTC/pharmacy industry knowledge

Education

High School Diploma or GED

Bachelor's degree preferred

Pharmacy Technician license/certification/registration

Nursing/healthcare background preferred

Sales/account management experience preferred

Tools

Salesforce CRM

Job description

Springfield, Missouri, United States of America Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian of the Heartland, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Springfield, Missouri.

Why Guardian of the Heartland? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

MUST LIVE IN OR AROUND SPRGINFIELD, MO

As a key member of the local management team, assist in achievement of budget through sales to new clients, increasing sales to existing clients. Work with President, Director, Sales & Marketing and Director, Finance & Admin to evaluate potential profitability of any new business prior to proposal. Responsible for building a positive working relationship with all clients by resolving issues/problems, advising clients on regulatory issues, and training client staff as needed.

Attributes Required:

• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational - ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning - ability to think ahead, plan and manage time efficiently
• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented - ability to work effectively and collaboratively with all team members

Essential job functions (include the following):

• Call and visit current customers to enhance and facilitate positive working relationships between customers and the pharmacy
• Market pharmacy as preferred provider of pharmacy services to existing customer base to increase penetration of services and patients served
• Act as liaison with pharmacy operations to maintain high level of service level to customers, following all service related issues through to resolution.
• Maintain customer relationships and perform as an "expert" advisor to facilitate problem-solving with the goal of 100% customer retention
• Ensure initial servicing of new customer residents is smooth and error free by acting as liaison/quality assurance point person upon startup of service
• Responsible for the training of new facility staff during start up
• Assist in data collection of new facility start-ups to ensure smooth and error free start up
• Provide consulting services to customers to assist in compliance
• Provide in-service training to customer staff as needed
• Participate in marketing efforts to potential customers
• Actively participate in local association meetings related to assisted living/long term care facilities
• Required to work in pharmacy operations on an as needed basis, providing assistance in the areas of medical records and order entry
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:

• High School Diploma or GED required; Bachelor's degree preferred
• Valid driver's license and clean driving record
• Nursing/healthcare background preferred
• Pharmacy Technician license/certification/registration (per state requirement) preferred; National Certification preferred (PTCB)
• Experience in sales and/or account management preferred

Skills and Qualifications:

• Excellent customer relations skills and ability to build strong customer relationships
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Salesforce or similar CRM experience a plus
• Knowledge of LTC or pharmacy industry

Work Environment:

Requires up to 75% travel, by air and ground

Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k)