Pharmacy Resolution Center Specialist

Franciscan Health; United States; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Franciscan Health is seeking a Pharmacy Resolution Center Specialist at the Education and Support Services Center in Greenwood, IN. The role involves handling medication refill requests, updating the EMR, and coordinating patient communications.

This is a hybrid position with in-person Wednesdays at the Greenwood location. Ideal candidates have pharmacy tech certification and relevant retail or mail-order experience.

Qualifications

• Required High School Diploma/GED.
• 3 years Retail Pharmacy Preferred.
• 3 years Mail Order or Specialty Pharmacy Preferred.
• 2 years Pharmacy Benefit Company customer service representative Preferred.
• Pharmacy Tech, State Cert (PHT) - State Licensing Board Required.
• Pharmacy Technician Certification Board (PTCB) Certification - Pharmacy Technician Certification Board.

Responsibilities

• Assist in the review and management of medication refill requests and prior authorizations.
• Collect pertinent patient data from the electronic medical record for refill management and prior authorizations.
• Enter information into the electronic medical record for refill requests and prior authorizations.
• Disseminate information to Patients, Customers, and/or Employees regarding medication refills and prior authorizations.
• Schedule patient clinic visits as outlined by department Policies and Procedures.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma/GED

Pharmacy Tech, State Cert (PHT)

PTCB Certification

Job description

Indianapolis Education and Support Srvcs Center

421 N Emerson Ave Greenwood, Indiana 46143

A pharmacy is a busy place. Without the support of a hands-on Franciscan Pharmacy Resolution Center Specialist, it would be hard for the Pharmacist to get the job done. This team player handles medication refill requests, handles computer entry, contacts patients about refill information and much more. If you love keeping busy, this is the job for you.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

THIS IS A HYBRID POSITION. 4 days a week are remote. Wednesdays are in person at the Education and Support Services Center in Greenwood

WHAT YOU CAN EXPECT

• Assist in the review and management of medication refill requests and prior authorizations.
• Collect pertinent patient data from the electronic medical record, as outlined by department Policies and Procedures, for the purposes of medication refill management and prior authorization completion.
• Enter information into the electronic medical record as required for the management of medication refill requests and prior authorizations.
• Assist in the dissemination of pertinent information to Patients, Customers, and/or Employees regarding medication refills and prior authorizations.
• Assist in scheduling patient clinic visits, as appropriate, as outlined by department Policies and Procedures.

QUALIFICATIONS

• Required High School Diploma/GED
• 3 years Retail Pharmacy Preferred
• 3 years Mail Order or Specialty Pharmacy Preferred
• 2 years Pharmacy Benefit Company customer service representative Preferred
• Pharmacy Tech, State Cert (PHT) - State Licensing Board Required
• Pharmacy Technician Certification Board (PTCB) Certification - Pharmacy Technician Certification Board

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.