Pharmacy (PBM), Product Analyst

Gainwell Technologies LLC; United States; Remote; USD 101,000 - 145,000; Full time

Benefits offered by this job

Fully remote

Travel up to 10%

Flexible schedule

Video interviews

Comprehensive benefits

Job summary

Gainwell Technologies is seeking a Pharmacy (PBM) Product Analyst to oversee the entire product lifecycle from requirements through go-live. You will partner with Implementation, Operations, Clinical, Account Management, Customer Service, and Technical teams to drive value across projects.

This role emphasizes relationship building, end-to-end implementation, product configuration, and readiness demos. You will collaborate with design, architecture, testing, and engineering to address business

Qualifications

• 10+ years PBM Pharmacy experience including Pharmacy Implementation experience.
• Deep understanding of Pharmacy or PBM ecosystems is highly preferred and critical for success in this role.
• Demonstrated ability to implement products from intake and strategy through delivery, roadmap execution, and continuous improvement.
• Hands-on experience working in Agile environments while partnering with Engineering, Architecture, and Business teams.
• Strong skill in converting complex business requirements into technical solutions, supported by data analysis, prioritization, and measurable outcomes.

Responsibilities

• Develop and maintain strong relationships across product lines or business units, ensuring effective communication and fostering open dialogue with customers and stakeholders.
• Oversee the entire implementation lifecycle, from idea intake to delivery of new products, capabilities, integrations, or other offerings.
• Create, maintain, and oversee the product base configuration for claims processing system.
• Develop and provide oversight in the “demo” environment to ensure operations readiness.
• Provide oversight to multiple implementations; ensure continuity between projects.
• Gain a deep understanding of customer experiences to develop customer relationships.
• Lead and participate in business and industry workgroups, contributing input into implementations, roadmaps and strategy.
• Prioritize work to deliver the most impactful outcomes for business owners and stakeholders.
• Collaborate with design, architecture, testing, and engineering teams to ensure solutions address business problems identified in strategic initiatives and projects.
• Work with implementation stakeholder and provide approval of environment readiness for each release into implementation environments.
• Work with business stakeholders to ensure proper requirement documentation, including those needed for system acceptance and adoptability.
• Act as a trusted advisor to support key business units and customers in available product offerings.
• Foster a collaborative environment for sharing knowledge, innovation, and learning across the organization.
• Work with internal departments and/or customers to evaluate and improve the configuration and supportability of products.
• Serve as a subject matter expert (SME) on assigned products

Skills

PBM Pharmacy

Implementation Experience

Agile Environment

Requirements Analysis

Stakeholder Collaboration

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The Pharmacy (PBM) , Product Analyst oversees the entire lifecycle of their products during project implementations, from requirements through project go live. They act as a trusted partner to various business units, including Implementation practice, Operations, Clinical, Account/Client Management, Customer Service, and Technical teams. This role drives initiatives from inception to execution, prioritizing key activities that significantly impact bottom-line performance. Notably, this position does not have any direct reports.

Your role in our mission

• Develop and maintain strong relationships across product lines or business units, ensuring effective communication at all levels and fostering open dialogue with customers and stakeholders to identify and solve problems.
• Oversee the entire implementation lifecycle, from idea intake to delivery of new products, capabilities, integrations, or other offerings.
• Create, maintain, and oversee the product base configuration for claims processing system.
• Develop and provider oversight in the “demo” environment to always ensure operations readiness.
• Provide oversight to multiple implementations; and ensure continuity between projects.
• Gain a deep understanding of customer experiences to develop customer relationships.
• Lead and participate in business and industry workgroups, contributing meaningful input into implementations, product roadmaps and strategy.
• Prioritize work to ensure development efforts focus on delivering the most impactful outcomes for business owners and stakeholders, aligned with required timelines and corporate objectives.
• Collaborate with design, architecture, testing, and engineering teams to ensure solutions address business problems identified in strategic initiatives and projects.
• Work with implementation stakeholder and provide approval of environment readiness for each release into implementation environments.
• Work with business stakeholders to ensure proper requirement documentation, including those needed for system acceptance and adoptability.
• Act as a trusted advisor to support key business units and customers in available product offerings.
• Foster a collaborative environment for sharing knowledge, innovation, and learning across the organization.
• Work with internal departments and/or customers to evaluate and improve the configuration and supportability of products.
• Serve as a subject matter expert (SME) on assigned products

What we're looking for

• 10+ years PBM Pharmacy experience including Pharmacy Implementation experience
• Deep understanding of Pharmacy or PBM Ecosystems is highly preferred and critical for success in this role
• Demonstrated ability to Implement Products from intake and strategy through delivery, roadmap execution, and continuous improvement
• Hands on experience working in Agile Environments while partnering closely with Engineering, Architecture, and Business Teams to deliver solutions
• Strong skill in converting Complex Business Requirements into Technical Solutions, Supported by Data Analysis, Prioritization, and Measurable Outcomes

What you should expect in this role

• Fully remote opportunity with the option to work anywhere within the United States
• Opportunities to travel through your work (0-10%)
• Willingness to work a flexible schedule to accommodate business needs and travel as required
• Video cameras must be used during all interviews, as well as during the initial week of orientation

The deadline to submit applications for this posting is December 30, 2026

The pay range for this position is $101,400.00 - $144,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.