Pharmacy Patient Care Coordinator, Rx Partners

UPMC; Bridgeville (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Patient Care Coordinator to join their team. This full-time position involves providing essential patient care support within a dynamic health system. You will play a crucial role in managing patient inquiries, processing refills, and ensuring compliance with regulatory standards. With a focus on excellent customer service and collaboration with clinical staff, this role offers a rewarding opportunity to make a difference in patient care. Join a supportive work environment that values growth and development, and be part of a team that is committed to delivering exceptional healthcare services.

Benefits

Comprehensive Benefits Package

Opportunities for Career Growth

Supportive Work Environment

Qualifications

• 2+ years of pharmacy technician or related experience preferred.
• Proficiency in medical and pharmacy terminology required.

Responsibilities

• Process refills and handle patient inquiries under pharmacist supervision.
• Deliver excellent customer service to ensure patient satisfaction.
• Manage patient data entry and electronic prescriptions.

Skills

Customer Service

Data Entry

Pharmacy Terminology

MS Office Proficiency

Multitasking

Education

High School Diploma or Equivalent

Pharmacy Technician Certification

Job description

Pharmacy Patient Care Coordinator, Rx Partners

Join UPMC as a Pharmacy Patient Care Coordinator, Rx Partners. This full-time role involves providing patient care within the UPMC Health System, primarily supporting data entry, ancillary, supportive, and clinical tasks under the supervision of a licensed pharmacist. The position complies with Department of Health, ACHC, State Board of Pharmacy regulations, and other accrediting standards.

The role requires working rotating daylight and evening shifts, including weekends. UPMC offers a comprehensive benefits package, opportunities for career growth, and a supportive work environment. Apply today!

Responsibilities

1. Process refills and handle patient inquiries per regulatory guidelines, under pharmacist supervision.
2. Deliver excellent customer service to ensure patient satisfaction.
3. Act as a communication link between pharmacy, operations, and clinical staff.
4. Coordinate with other departments to meet accreditation standards.
5. Complete assessments following accreditation guidelines.
6. Maintain or exceed quality and productivity standards.
7. Report clinical issues to pharmacists.
8. Participate in staff meetings and educational in-services.
9. Communicate with patients, caregivers, and staff to document medication data and follow-up.
10. Assist in preparing pharmacy assessments, labels, safety assessments, and medication profiles.
11. Manage patient data entry, electronic prescriptions, and documentation.
12. Communicate via phone, fax, email, and written correspondence, referring drug questions to pharmacists.
13. Perform duties according to system competencies and other assigned responsibilities.

Educational and Knowledge Requirements

• HS diploma or equivalent required; 2+ years of pharmacy technician or related experience preferred.
• Knowledge of retail or specialty pharmacy processes preferred.
• Proficiency in medical and pharmacy terminology required.
• Strong MS Office and PC skills required.
• Customer service experience via phone and email required.
• Ability to prioritize and multitask required.

Licenses and Certifications

• Pharmacy Technician certification is desired.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Hospitals and Health Care