Pharmacy Partner Coordinator

Blink Health; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental & Vision

Well-being Support

Vacation – 2 weeks year 1

Paid Sick Time

Holidays

Parental Leave

401(k)

Life & Disability Insurance

Commuter Benefits

Snack & Drink Stipend

Job summary

Blink Health is seeking a Pharmacy Partner Coordinator to serve as the primary contact for external pharmacy partners, managing daily billing and operational inquiries to ensure timely shipment processing. You will also investigate, report, and communicate with patients regarding potential incidents.

Ideal candidates have a minimum of three years in pharmacy with claims resolution success, strong communication, and an analytical, collaborative mindset.

Qualifications

• At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
• Exceptional verbal and written communication skills.
• Strong analytical thinking, sound judgment, and a solid operational mindset.
• Commitment to delivering exceptional patient care.
• Ability to collaborate effectively within team and cross-functionally.

Responsibilities

• Manage internal processing and shipping-related escalations and needs.
• Respond to internal shipping escalations promptly (expedited shipping requests, reshipments).
• Identify orders pending shipment daily with follow up and resolution.
• Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries from external pharmacy partners.
• Solve complex escalations to ensure orders progress as expected.
• Collaborate across departments to identify and escalate inefficiencies.
• Act as intermediary for external pharmacy shipping partners and provide routing information.
• Confirm routing and shipping information for mail deliveries and maintain shipment records.
• Resolve issues preventing shipments from progressing.
• Monitor and manage open patient and pharmacy-reported incidents in Healthicity.
• Report incidents as required and look for process improvements.
• Review daily reporting to ensure targets are met and exceeded.
• Perform tasks in a safe and compliant manner.

Skills

Pharmacy experience

Communication skills

Analytical thinking

Team collaboration

Operational mindset

Education

Bachelor’s degree

Tools

Google Suite

Job description

Company Overview

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Description

As a Pharmacy Partner Coordinator, you will be the primary point of contact for our external pharmacy partners and will be responsible for maintaining effective communication regarding daily billing and operational inquiries to ensure shipment processing times are in accordance with company standards. You will also be responsible for managing the investigation, reporting, and patient communication for claims of potential incidents.

Responsibilities

• Manage all aspects of internal processing and shipping related escalations and needs, including but not limited to:
• Respond to internal shipping escalations promptly (expedited shipping requests, reshipments, etc.)
• Identify orders pending shipment on a daily basis with appropriate follow up and resolution
• Document all pertinent information and data discovery according to operating procedures
• Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries received from external pharmacy partners
• Solve complex escalations that arise from other operational departments to ensure orders continue progressing as expected
• Collaborate internally with multiple departments to ensure operational inefficiencies and/or potential issues are identified and escalated
• Act as intermediary for external pharmacy shipping partners:
• Provide routing information and shipping instructions to external pharmacy partners to ensure deliveries arrive on time and at the correct location
• Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments, including confirmation of delivery
• Resolve issues that may prohibit a shipment from progressing as expected
• Manage all aspects of internal claims of potential incidents, including but not limited to:
• Monitor and manage open patient and pharmacy-reported incidents quickly and decisively
• Report required incidents in Healthicity
• Work to improve the logistics process by identifying areas of opportunity which include, increasing efficiency and developing innovative solutions for logistical issues
• Review daily reporting to ensure the business is on target to meet and exceed outcomes
• Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws

Requirements

• At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
• High school diploma or GED required, Bachelor’s degree strongly preferred
• Exceptional verbal and written communication skills
• Strong analytical thinking, sound judgment, and a solid operational mindset.
• Commitment to delivering exceptional patient care
• Ability to collaborate effectively within team and cross-functionally
• Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems.
• Experience with Google Suite
• Experience mentoring or informally training other employees is a plus

Hours/Location

• Location: 100% in office in Robinson Township, PA (Pittsburgh)
• Hours: Monday-Friday 10am-6pm or 12-8pm with rotating Saturdays from 9am-5pm
• Health, Dental & Vision– Multiple plan options from day 1
• Well-being Support– Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation– Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time– 40 hours per year
• Holidays– 9 paid holidays + 2 floating holidays per year
• Parental Leave– 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k)– Traditional and Roth options
• Life & Disability Insurance– Provided at no cost
• Commuter Benefits– Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
• Snack & Drink Stipend– Daily at all pharmacy locations

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary.Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Blink Health is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

No legally protected characteristic will be a factor in decisions regarding recruiting or hiring.