Pharmacy Operations Manager

Walgreens; Simpsonville (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a full-time certified pharmacy technician, where you will play a vital role in ensuring efficient pharmacy operations and a positive patient experience. In this dynamic position, you will engage with customers, assist in healthcare services, and lead a team of pharmacy technicians. You will also manage inventory, oversee compliance, and contribute to community outreach initiatives. This role offers a unique opportunity to grow professionally while making a significant impact on patient care and community health.

Qualifications

• Minimum one year of pharmacy technician experience in retail or hospital settings.
• Must maintain PTCB or state certification and pursue ongoing education.

Responsibilities

• Perform non-clinical pharmacy operations ensuring efficient workflow.
• Engage customers and assist with products and services for a positive experience.
• Lead technician performance management and support team development.

Skills

Pharmacy Operations

Customer Service

Team Leadership

Inventory Management

Communication Skills

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Job Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and assist in healthcare services under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technician personnel, including disciplinary actions and terminations.

Customer Experience

• Engage customers and patients by greeting them, assisting with products and services, resolving complaints, and responding to requests to ensure a positive experience. Share customer service best practices.
• Build strong relationships with customers by anticipating needs and proactively offering services, with a focus on healthcare services enhancement.

Operations

• Assist pharmacists in patient care delivery, including registration, prescription entry, medication preparation, and verification. Support healthcare services like vaccinations and health screenings where law permits.
• Delegate, direct, and assign non-clinical tasks within legal and company policies, ensuring timely completion and workflow efficiency.
• Prepare and file reports for company and government agencies, manage pharmacy workflow, and organize daily activities.
• Ensure pharmacy cleanliness, stock levels, and proper equipment operation. Manage inventory and ensure compliance with administrative and inventory management activities.
• Oversee recordkeeping, security safeguards, and adherence to Good Faith Dispensing policies. Support asset protection and diversion monitoring.
• Communicate prescription errors to pharmacists, process insurance claims, and participate in quality improvement programs.
• Assist in analyzing and improving pharmacy financials, operations, and customer service. Coordinate community outreach and off-site immunization clinics, fostering retail partnerships.

People & Performance Management

• Lead technician performance management, including discipline, termination, and compliance with laws. Handle hiring, onboarding, training, and scheduling.
• Identify training gaps, support team development, and ensure licensure and certification compliance.

Training & Personal Development

• Maintain PTCB or state certification, and pursue ongoing education and training. Follow performance improvement plans and seek professional growth opportunities.

Communication

• Maintain effective communication within the pharmacy team and participate in store meetings and check-ins.

Minimum Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English reading, writing, and speaking (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.