Pharmacy Nurse Care Coordinator

Innovative Hematology, Inc.; Indianapolis (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

Innovative Hematology, Inc. in Indianapolis, IN is seeking a Pharmacy Nurse Care Coordinator to provide advanced clinical coordination for patients with bleeding disorders.

You will support personalized treatment plans, manage complex cases, and collaborate with IHI physicians and multidisciplinary teams. The role emphasizes adherence monitoring, insurance navigation, home‑infusion education, and coordination of factor dosing and non‑factor prescriptions.

Qualifications

• Valid RN or LPN license in Indiana.
• ASN or BSN degree required.
• Must enable multi-factor authentication via personal device.

Responsibilities

• Instructs patients on dosing, education, and directs patients to care when needed; educates on administration, bleed recognition, and emergency protocols.
• Coordinates complex patient cases and ensures EMR documentation.
• Collaborates with pharmacy, billing, and other teams to meet patient needs and manage financial risk.
• Works with pharmacists to support dosing plans and factor-utilization reviews.
• Identifies care trends and recommends programs to improve services.
• Monitors adherence, factor usage, and bleed tracking; reviews infusion logs.
• Conducts home visits and needs assessments.
• Facilitates factor order completion and non-factor prescriptions.
• Assists with home-infusion training and troubleshooting.
• Schedules clinic visits, follow-ups, and telehealth appointments.
• Supports patients in understanding treatment plans.
• Documents patient interactions and care-coordination activities in EMR.
• Collects clinical data (bleed logs, adherence) for the team.
• Maintains accurate patient records and communication logs.

Skills

Patient coordination

Clinical communication

Education

RN or LPN license in Indiana

ASN or BSN degree

Job description

About IHI

At Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting, and other hematologic disorders, and to their families.

What You Will Do

As the Pharmacy Nurse Care Coordinator, you will provide advanced clinical coordination for patients with bleeding disorders. In this role you will support individualized treatment plans, manage complex patient cases, and collaborate closely with IHI physicians and multidisciplinary teams. The coordinator plays a key role in adherence monitoring, insurance navigation, and specialty‑medication logistics.

Responsibilities

• Instructs pharmacy patients on factor dosing, new product education, assess patient needs and direct patients to immediate care when necessary. Provide detailed patient education on medication administration, bleed recognition, and emergency protocols.
• Coordinate complex patient cases, facilitate triage and prompt communication of nursing assessments to providers and ensure accurate electronic medical record (EMR) documentation.
• Provides effective cooperation and communication with other team members in the pharmacy and billing departments to ensure all patient needs are met and financial risks to the IHI are minimized.
• Works with pharmacists to support individualized dosing plans and factor-utilization reviews.
• Identifies trends in patient care and needs and make recommendations/implement programs to improve patient services.
• Monitor adherence, factor usage, and bleed tracking including infusion log review and education.
• Conducts home visits and needs assessments.
• Monitors and facilitates factor order completion and non‑factor prescriptions.
• Assists with home‑infusion training and troubleshooting.
• Assists with scheduling clinic visits, follow‑ups, and telehealth appointments.
• Supports patients in understanding treatment plans and bleed management instructions.
• Document patient interactions, refill requests, and care‑coordination activities in the EMR.
• Assists the pharmacy team in collecting clinical data (bleed logs, factor usage, adherence).
• Maintains accurate patient records and communication logs.

Qualifications

• Valid RN or LPN license in the state of Indiana
• ASN or BSN degree
• All IHI employees are expected to enable multi‑factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role.

This position is open to residents of the State of Indiana, and requires routine presence at our Center in Indianapolis, IN. Frequency of on‑site presence is dependent upon role and department needs.

Why join our team?

IHI is a not‑for‑profit program based in Indianapolis and offers a competitive salary and benefit package.

IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.

IHI is a leader in hemophilia care, education and clinical research and has a dedicated on‑site multidisciplinary staff to ensure availability of a wide range of required services.

IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long‑term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.

Innovative Hematology, Inc. is an Equal Opportunity Employer.