Pharmacy Medication Reconciliation Technician

Tucson Medical Center; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Tucson Medical Center is seeking a Medication Reconciliation Technician to support pharmacists by obtaining accurate medication histories for admitted patients in the ED and inpatient units. The role ensures safe, complete medication information to prevent errors, with rotation across days, evenings, weekends and holidays.

You will interview patients, verify regimens with outpatient pharmacies, and document findings in the EMR while adhering to policy and safety standards.

Qualifications

• Four (4) years of pharmacy technician experience.
• Preferred: 1–2 years outpatient/retail pharmacy.
• Must be 21+ due to company vehicle policy.
• AZ driver’s license; licensed as Pharmacy Technician; CPR/BLS required; PTCB or ExCPT cert within 1 year.

Responsibilities

• Obtains medication histories on all assigned patients during shifts.
• Interviews patients/caregivers to confirm doses and frequencies.
• Contacts outpatient pharmacies to verify regimens and resolve discrepancies.
• Communicates medication issues to care teams.
• Documents findings in the EMR with formal notes.
• Performs related duties as assigned.
• Complies with all pharmacy laws and TMCH policies.
• Upholds customer service standards with patients and staff.

Skills

Patient interviews

Communication

Pharmacy knowledge

Regulatory knowledge

Medication reconciliation

Data entry

Team collaboration

Problem solving

Education

High school diploma/GED

Job description

Summary

Under the supervision of the Pharmacist, and according to department policies and procedures and guidelines, the Medication Reconciliation Technician will assist pharmacists in obtaining a list of the most accurate prior to admission medications by interviewing patients and consulting with their outpatient pharmacies. The Medication Reconciliation Technician will obtain medication histories in the Emergency Department as well as in the inpatient areas. Through performing medication histories, the Medication Reconciliation Technician plays an integral role in helping to prevent medication errors caused by inaccurate or incomplete information. This position will rotate through days, evenings, weekends, and holidays.

Under the supervision of the Pharmacist, and according to department policies and procedures and guidelines, the Medication Reconciliation Technician will assist pharmacists in obtaining a list of the most accurate prior to admission medications by interviewing patients and consulting with their outpatient pharmacies. The Medication Reconciliation Technician will obtain medication histories in the Emergency Department as well as in the inpatient areas. Through performing medication histories, the Medication Reconciliation Technician plays an integral role in helping to prevent medication errors caused by inaccurate or incomplete information. This position will rotate through days, evenings, weekends, and holidays.

Essential Functions

• Obtains medication histories on all assigned patients during scheduled shifts
• Performs patient and/or caregiver interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter medications, and herbal supplements
• Calls outpatient pharmacies or other healthcare facilities to confirm medication regimens or investigate discrepancies when necessary
• Communicates medication-related issues to all appropriate health care professionals
• Writes formal notes in the electronic medical record where appropriate, documenting the findings of the medication history
• Performs other related tasks as needed/as assigned
• Complies with Federal and State statutes, rules and regulations regarding the practice of pharmacy.
• Adheres to TMCH organizational and department-specific safety, confidentiality, values policies and standards.
• Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.
• Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
• Performs related duties as assigned.

Minimum Qualifications

EDUCATION: High school diploma or general education degree (GED), or equivalent combination of relevant education and experience.

EXPERIENCE: Required: Four (4) years of pharmacy technician experience

Preferred: At least 1-2 years of related outpatient/retail pharmacy experience (order processing, prescription adjudication, third party problem resolution, customer service).

ADDITIONAL REQUIREMENT: Due to insurance company requirements, incumbent must be 21 years of age or older, due to incremental use of a company car.

LICENSURE OR CERTIFICATION: Valid Arizona driver’s license. Licensed by the Arizona State Board of Pharmacy as a Pharmacy Technician, Heartsaver CPR (HSCPR or HSFACPR) or Basic Life Support (BLS) certification required. National pharmacy technician certification from either Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (ExCPT) required within one (1) year of hire.

Knowledge, Skills And Abilities

• Skill in responding to customers’ questions or concerns.
• Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Knowledge of pharmaceutical practices and procedures and regulations involving the administering of medications.
• Knowledge of medicine terminology.
• Knowledge of medication reconciliation &/or adjudication process.
• Skill in communicating both orally and in writing.
• Skill in compounding and processing prescriptions.
• Skill in training and guiding staff.
• Skill in evaluating performance and making recommendations for improvement.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply basic algebraic concepts.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.