Pharmacy Manager - Kansas City,MO, Amazon Pharmacy

Amazon; Kansas City (MO); On-site; USD 120,000 - 162,000; Full time

Job summary

Amazon Pharmacy seeks a Pharmacy Manager who is a licensed Pharmacist to oversee operations, safety, quality, and customer experience at a small-format site. You will lead a team of technicians and pharmacists, coaching staff to meet performance objectives while maintaining patient safety and high service standards.

The role involves hands-on dispensing, end-to-end prescription fulfillment, and compliance with state and federal laws.

Qualifications

• Active and unrestricted Pharmacist license in all states requiring Non-resident PIC
• Experience with performance metrics, process improvement and Lean techniques
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Active/Good Standing Pharmacist license in domicile state
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Strong in oral and written communication with ability to analyze and prioritize
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)

Responsibilities

• Oversee safety, quality, performance and customer experience of operations
• Manage daily site operations and meet same-day delivery promises
• Evaluate medication orders for appropriateness and suggest therapy changes
• Set expectations for employees and monitor performance
• Educate staff on policies, guidelines and quality practices
• Drive Lean initiatives and process improvements to meet operating plan
• Lead and delegate using the leadership team
• Adhere to local, state, and federal pharmacy laws and accrediting bodies
• Support workforce planning and development through talent management
• Maintain patient profiles in PharmacyOS/Lite data systems
• Act as Pharmacist In Charge (PIC)
• Other duties as assigned

Skills

Pharmacist licensure

Lean process improvement

Team leadership

Regulatory compliance

Communication

Data analysis

Education

Doctor of Pharmacy (PharmD)

Bachelor's degree in Science

Job description

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.

We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!

At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including; safety, quality, customer experience, budgetary, people development and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization. This role will require hands on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications. The Pharmacy Manager will have a strong commitment to patient safety and with high standards of service to deliver on being the earth's most customer-centric pharmacy.

Work schedule: Monday - Friday, 8:00AM - 4:30PM

Must have an active unrestricted pharmacist license in your state of employment Missouri (MO) Kansas (KS) license is a plus; additional state licenses may be required upon request

#everydaybetter

Key job responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting customer promise times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Will set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Managing workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, NABP, URAC, DEA, FDA, USP)
• Responsible for the site's growth and partnering with capacity planning and facilities for all growth workforce management needs
• Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
• Implements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer's profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).
• This role acts as the site Pharmacist In Charge (PIC).
• Other duties as assigned

BASIC QUALIFICATIONS

• Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
• Can Active and unrestricted Pharmacist License in all states requiring Non-resident PIC
• Experience with performance metrics, process improvement and Lean techniques
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Active/Good Standing Pharmacist license in domicile state
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Able to manage detail, establish root cause and be able to extract and manipulate data
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1 year Staff Pharmacist experience within Amazon Pharmacy (if currently an Amazon employee)

PREFERRED QUALIFICATIONS

• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Ability to handle changing priorities and use good judgment in stressful situation Demonstrated ability to successfully develop others into higher levels of leadership in an organization
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MO, Kansas City - 120,000.00 - 162,400.00 USD annually