Pharmacy Manager

North Carolina Community Health Center Association; Winston-Salem (NC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Supportive work environment

Collaborative team culture

Job summary

A local healthcare provider in Winston-Salem, NC, is looking for a Pharmacy Manager to lead the pharmacy department. The role involves dispensing medications, managing pharmacy staff, and ensuring compliance with healthcare regulations. The ideal candidate will have a PharmD degree, customer service experience, and at least 2 years of pharmacy practice, preferably in a FQHC setting. This position offers competitive compensation and the chance to make a significant impact in the community.

Qualifications

• At least 2 years of pharmacy experience, preferably in a FQHC.
• Proficient in using pharmacy information systems.

Responsibilities

• Dispense medication and manage pharmacy staff.
• Provide disease state education and direct patient care.
• Ensure compliance with federal and state laws.

Skills

Excellent communication skills

Customer service experience

Basic math skills

Organizational skills

Ability to work independently

Problem-solving skills

Attention to detail

Ability to interact with diverse individuals

Education

Graduated from accredited university with PharmD

Tools

QS1 pharmacy software

Job description

Overview

Are you a passionate and dedicated Pharmacy Manager looking to make a meaningful impact in your community? Our Federally Qualified Health Center (FQHC) is seeking a skilled Pharmacy Manager to join our team in providing high-quality, comprehensive care to underserved populations. As part of our mission-driven organization, you’ll have the opportunity to serve patients who may not otherwise have access to essential pharmacy services. We offer competitive compensation, a supportive work environment, and the chance to be part of a collaborative team dedicated to improving the health and well-being of all individuals. Join us in making a difference and advancing health equity for all!

• Department: Pharmacy
• FLSA Status: EXEMPT
• Status: Salary

Summary of Position

We are looking to hire a Pharmacy Manager to provide disease state education, direct patient care, and medication management to improve the health status of the patients served. You will be dispensing both prescription and over the counter medication to customers. You will also be responsible for recording and verifying patient information while maintaining confidentiality pertaining to PHI (Patient Health Information) by following HIPAA guidelines. You will be required to perform pharmacy manager duties and manage pharmacy staff. The pharmacist will dispense drugs prescribed by licensed independent practitioners (e.g., physicians, nurse practitioners, dentists) according to Federal and NC law and regulations. Advise licensed independent practitioners on the selection, dosage, interactions, and side effects of medications. Provide patient education and counseling as required by NC law, regulations, and professional standards. This position is responsible for timely and accurate interpretation and processing of prescriptions presented by patients. You must be able to maintain organization and cleanliness of workstation and remain compliant with state/federal regulations. To be a successful candidate, you must display excellent communication skills and an affinity for great customer service. You must be comfortable with working in a fast-paced work environment and being a team player.

Minimum Qualifications

• Must be able to sit, stand and walk for long periods of time.
• Able to read and understand the English language.
• Able to effectively maintain confidentiality of records and communicate with all levels of personnel.
• Ability to work independently with minimal supervision.
• Ability to establish and maintain effective working relationships with providers, management staff, and external customers.
• Must be able to work with multiple changing priorities.
• Requires excellent organizational, problem solving and critical thinking skills.
• Must be able to interact with individuals of all cultures and levels of authority.
• Must be able to function as part of a team.
• Excellent attention to detail.
• Basic math skills for counting medications.
• Customer service experience.
• Experience in a fast-paced work environment.
• Pharmacist licensure in the state you are working in.
• Effective computer and keyboarding skills
• Working knowledge of pharmacy information systems
• Strong communication skills, both written and oral
• Strong prioritization skills and an ability to make decisions independently and effectively
• Able to operate equipment such as computers, scan guns, tablet counters, and cash registers.

Experience and Education

• Experience: At least 2 years of pharmacy experience. FQHC experience preferred.
• Additional skills required: Proficient use of QS1 pharmacy software.
• Additional skills preferred: Familiarity with 340B. Prior FQHC or public health experience. Spanish speaking.
• Education: Graduated from accredited university/college with a PharmD (preferred) or bachelors.

Key Responsibilities

• Maintain current knowledge of the legal responsibilities and tasks required by the NC Board of Pharmacy.
• Discharge all the responsibilities and tasks required by the NC Board of Pharmacy.
• While on duty at the pharmacy, check all prescriptions dispensed for safety and accuracy.
• Record and report all medication errors as required by law, regulation and United Health Centers’ policy.
• Manage and lead pharmacy technicians.
• Help maintain a prescription dispensing system that conforms to state laws and NC Board of Pharmacy regulations.
• Provide consultation and advice to medical practitioners about pharmacotherapy.
• Work with patients and United Health Centers’ medical providers to determine the medications, strengths and doses new and established patients are currently taking.
• Assess patients’ medication regimens for possible interactions and adverse side effects.
• Promptly report to the prescribing provider any medication problems found while working with patients and/or reviewing medical records.
• Provide one-to-one patient education and counseling on medication use/misuse, treatment adherence, drug interactions, and side-effects.
• Help maintain an adequate drug inventory, paying particular attention to the most economical purchasing opportunities.
• Obtaining information to help fill prescriptions.
• Collaborate with the finance staff to ensure proper billing of third-party payers on a timely basis.
• As assigned, provide administrative and clinical supervision to the pharmacy technicians.
• Participate in quality improvement activities (e.g., attending and participating in provider meetings, making suggestions for formulary changes, etc.)
• The supervisor may assign other appropriate tasks from time to time.

Qualities

• Integrity, i.e., being honest and ethical
• Dependability, i.e., being reliable, responsible, and dependable in fulfilling obligations
• Organization, i.e., approaching tasks in a logical and sequential manner, minimizing confusion, and avoiding inconsistencies
• Initiative, i.e., willingness to take on responsibilities and challenges
• Self-Control, i.e., maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior—even in difficult situations
• Stress Tolerance, i.e., accepting criticism and dealing calmly and effectively with high stress situations
• Attention to Detail, i.e., being careful about detail and thorough in completing work tasks
• Adaptability/Flexibility, i.e., being open to change (positive or negative) and to considerable variety in the workplace
• Cooperation, i.e., being pleasant with others on the job and displaying a good-natured, cooperative attitude
• Social Orientation, i.e., preferring to work with others rather than alone, and being personally connected with others on the job

Other Duties

• Counting medications and measuring out amounts to ensure customers get exactly what has been prescribed by their doctors.
• Package prescriptions for customers, ensuring they are labeled correctly with dosage information.
• Process retail transactions and handle money.
• Process insurance claims as part of filling a prescription.
• Understand and maintain patient confidentiality.
• Perform accurate cash management/transaction procedures or refer customers appropriately.
• Participate in pharmacy QI initiative.
• Perform other duties as assigned.
• Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.
• Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations.
• Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.
• Verifying the accuracy of patient information.
• Performing inventory audits and purchasing supplies and medication.

Work Context

Frequent use of computers, electronic databases, electronic mail, and telephones; high level of accuracy; high level of responsibility for the health and safety of others; moderate level of structure with independent decision-making; high frequency of decision-making; substantial time pressures; low level of competitive pressure; high level of responsibility for the work of others; continuous contact with patients, co-workers, and outside parties; frequent face-to-face discussion with individuals and groups; infrequent conflict situations; performing tasks in close proximity to others; working indoors in environmentally controlled conditions.