Pharmacy Logistics Coordinator

Astera Cancer Care; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Tennessee Oncology is seeking a Pharmacy Logistics Coordinator to manage prescriptions for shipment and handle point-of-sale transactions. You will schedule and track package deliveries and assist with specialty scripts while maintaining excellent patient service.

Responsibilities include processing labels, updating the EMR, coordinating with pharmacies, and providing courteous patient support in a fast-paced setting at our Nashville-area locations.

Qualifications

• High school diploma or GED required; prior cash register experience preferred.
• Excellent customer service and communication skills in a fast-paced environment.
• Strong organizational abilities and attention to detail essential.

Responsibilities

• Package prescriptions and prepare shipment paperwork at day end.
• Process shipping labels and track deliveries to patients.
• Accept payments, process transactions, and manage daily cash receipts.
• Coordinate with specialty pharmacies to confirm prescriptions and shipping details.
• Enter delivery notes into EMR and update records accordingly.
• Greet patients, answer calls, and route education callbacks as needed.

Skills

Verbal and written communication

Customer service

Organizational skills

Cash handling

Education

High school diploma or GED

Tools

EMR system

POS system

Job description

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

The Pharmacy Logistics Coordinator manages prescriptions for shipment, processes shipping labels, schedules and tracks timely delivery of all packages, including assistance with specialty pharmacy scripts. In addition, the logistics coordinator manages the point of sale (transactions) including the reception of patients calling in or presenting at the pharmacy to pick up medications.

ESSENTIAL FUNCTIONS

• Packages prescriptions according to delivery instructions and completes shipment paperwork at end of day.
• Tracks daily delivery reports and follows up on any delivery exceptions.
• Submits claims to Fed Ex on an as needed basis.
• Utilizes Park reports and Fed Ex Proof of Delivery to update delivery notes into EMR system for Park fills and Specialty Scripts (as needed).
• Assists in Specialty Script Tracking by contacting Specialty pharmacies by either phone/email to confirm receipt of forwarded prescriptions and obtains shipping information in order to update delivery notes into EMR system.
• Operates POS, collects co-payments at time of service and manages daily cash receipts.
• Stocks and maintains all shipping and office supplies in work area weekly and as needed.
• Demonstrates excellent customer service.
• Responds promptly to patient, physician and clinical requests.
• Greets all patients entering the pharmacy in a timely and courteous fashion.
• Answers the telephones and greets patients in a courteous, efficient manner.
• Routes phone calls or schedules patient education call backs as appropriate.
• Calls patients and schedules delivery of medications.
• May communicate to other staff members using Instant Messaging System.

KNOWLEDGE, SKILLS & ABILITIES

• Good verbal, written, and computer communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.

EDUCATION & EXPERIENCE

High school graduate or equivalent with GED. Previous cash register experience.

PHYSICAL REQUIREMENTS

Physical Activity Required Amount of time None Less than 1/3 (Occasionally) 1/3 to 2/3 (Frequently) More than 2/3 (Regularly) Standing X Walking X Sitting X Fingering or manual dexterity X Repetitive finger motion X Lifting or exerting force Up to 10 pounds Up to 25 pounds X Up to 50 pounds Up to 100 pounds Over 100 pounds Reaching or stretching X Climbing or balancing X Crouching or stooping X Speaking X Hearing X Seeing (with correction) X

Thank you for your interest in Tennessee Oncology. People like yourself have helped us grow into one of the largest and most influential oncology practices in the country. Our front line heroes are beloved by our patients and their families. Caring for cancer patients is a privilege.