Pharmacy Liaison, CPhT

Shields Health Solutions; Town of Clifton Park (NY); On-site; USD 62,000 - 64,000; Full time

Job summary

Shields Health Solutions in Albany, NY is seeking a motivated pharmacy technician to join our onsite team. You will work closely with patients and pharmacists to provide total quality patient care in a fast-growing specialty pharmacy management setting.

The role requires at least two years of experience, excellent communication skills, and proficiency with Microsoft Office. You will support adherence programs, insurance coordination, and collaboration with clinic staff.

Qualifications

• Minimum 2 years of pharmacy technician experience.
• Strong interpersonal communication and teamwork.
• Proficiency with Microsoft Excel and Word.

Responsibilities

• Assist patients and pharmacists with medication adherence.
• Coordinate with clinic staff to integrate pharmacy services.
• Handle inquiries, triage issues, and provide clear communications.
• Maintain patient data confidentiality and accurate records.
• Support prior authorizations and insurance issues under supervision.

Skills

Pharmacy technician experience

Interpersonal communication

Microsoft Office (Excel & Word)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Onsite - Albany, NY | Full Time - Monday through Friday

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services.

Critical to this position is a person who can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff.

Applicants should be:

• Results-oriented with a positive outlook
• Focused on high patient quality and service
• Detail-oriented with strong administrative/organizational skills

You should be:

• Mature, approachable, professional, and comfortable interacting both in-person and on the phone
• Reliable, tolerant, and determined
• An empathetic communicator who can see things from the other person’s point of view
• Most importantly, a team player in a close-knit environment

Provides integrated support to patients and pharmacists with a hands‑on approach to total quality patient care.

You will:

• Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications
• Encourage patients of specialty clinics to utilize pharmacy services for superior care
• Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics

• Provide “legendary” care to hospital patients with custom medication management services
• Work alongside hospital clinicians to serve patients face‑to‑face and over the phone
• Educate prospective pharmacy patients on how hospital services improve care
• Support outpatient retail and specialty prescription needs
• Grow the specialty pharmacy’s patient population
• Ensure patients stay on track with medication regimens (outbound check‑ups, securing refills, etc.)
• Communicate effectively with the centralized Patient Service Center regarding reports and lists
• Help develop new processes for smooth operations and patient care
• Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
• Answer, resolve, and triage inbound inquiries
• Perform refill reminder calls under pharmacist supervision
• Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
• Manage and update data using database applications
• Apply observations to improve productivity, quality, and service standards
• Identify trends, resolve problems, recommend improvements
• Actively participate in process improvement initiatives
• Act as a value‑added business partner to stakeholders
• Protect organization’s value by maintaining confidentiality
• Update knowledge through education, publications, and networking
• Willing to do whatever is necessary for the betterment of the Company
• Other duties as assigned
• Required Licensure/Certification: Experienced pharmacy technicians; CPhT preferred but not required
• Years of Experience: Required 2 years; Preferred 3–5 years as a Pharmacy Technician
• Education: High School Diploma or GED required
• Strong interpersonal communication
• Ability to work independently and demonstrate good judgment
• Excellent verbal and written communication
• Highly proficient in Microsoft Office (Excel & Word)
• Quick learner of new software programs
• Good listener and communicator
• Energetic, highly motivated, team player
• Discretion and confidentiality essential

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

For New York State Residents: This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $62,353.20 and $64,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].