Pharmacy Liaison

Copilot Provider Support Services; Town of Florida (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

JobRx, Inc. seeks a SP Liaison to ensure transferred prescriptions are received by a partner pharmacy daily, reporting to the Program Manager.

The role requires collaboration with SP partners, case managers, and pharmacies to track copay information, run test claims, and confirm transfer receipts while maintaining HIPAA confidentiality and high data accuracy. Candidates should demonstrate strong communication, data entry, and problem-solving skills, with experience in healthcare policy or

Qualifications

• Bachelor's degree strongly preferred; a degree may be required for some programs.
• 3 years' experience in healthcare policy, reimbursement, market access, or related field.
• Excellent verbal and written communication skills with effective presentation ability.
• Proficient in Microsoft Excel and common office software.
• Able to learn department software independently and stay organized.
• Demonstrated confidentiality with HIPAA and client data.

Responsibilities

• Record Copay information and update CRM.
• Run Test Claims.
• Confirm receipt of transferred prescriptions with the specialty pharmacies.
• Assist case managers with status and shipping updates on prescriptions transferred to the Pharmacy.
• Inform Transferred Pharmacy of copay card or funding options, as needed.
• Outreach to partnered pharmacies when timely dispenses do not occur or data deficiencies are identified in reporting.
• Manually trigger unresponsive text to patients to assist SP schedule shipment of medication.
• Assist with phone queue during peak volume.
• Participate in weekly meetings with the SP partners.
• Perform other duties as assigned by the Program Manager.
• Maintain confidentiality and HIPAA compliance.

Skills

Verbal and written communication

CRM software

Microsoft Excel

Interpersonal skills

Data entry

Confidentiality

Problem solving

Time management

Education

Bachelor's Degree (strongly preferred)

Tools

Microsoft Excel

CRM software

Job description

Position Objective: The SP Liaison is the gate keeper to ensure transferred prescriptions are received by a partner pharmacy on a daily basis.

Accountability: The incumbent will report to the Program Manager.

Essential Functions:

• Record Copay information and update CRM.
• Run Test Claims.
• Confirm receipt of transferred prescriptions with the specialty pharmacies.
• Assist case managers with obtaining status and shipping updates on prescriptions transferred to the Pharmacy.
• Inform Transferred Pharmacy of copay card or funding options, as needed.
• Outreach to partnered pharmacies when timely dispenses do not occur or data deficiencies are identified in reporting.
• Manually trigger unresponsive text to patients to assist SP schedule shipment of medication
• Assist with phone queue during peak volume.
• Participate in weekly meetings with the SP partners
• Perform other duties as assigned by the Program Manager.
• Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, pro-activeness, attention to detail, and the ability to maintain strict confidentiality.

Knowledge, Skills & Abilities:

• Bachelor's Degree or evidence of continual work toward a degree strongly preferred. (A degree may be required to work on some of our client programs and needs.)
• 3 years' experience and strong knowledge base in healthcare policy, reimbursement, market access, pharmaceutical or biotechnology sales and/or marketing, or a similar industry.
• Excellent verbal and written communication skills, plus effective presentation skills.
• Intermediate knowledge in Microsoft Excel and other Microsoft products
• Proficient in data, computer skills, and able to learn the department's software system
• Must be client savvy, knowledgeable of business protocol, time management and possess strong organizational skills.
• Proven leadership capabilities, demonstrated problem solving and decision-making skills, with the ability to, "think on their feet," and suggest alternatives and solutions.
• Must have research and analytical skills, and the ability to work independently with minimal supervision.
• Must be highly effective in working objectively with a diverse group of people.
• Ability to work well under pressure and handle responsibilities in a time sensitive manner.
• Highly adaptable, able to shift gears and focus based on company, client and business needs
• Practice a high level of confidentiality in regards to HIPAA patient confidentiality, client and company information.