PHARMACY/CERTIFIED TECH

Kroger Family of Companies; Duncanville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Kroger Family of Companies seeks a pharmacy support professional to deliver exemplary customer service while assisting pharmacists with dispensing and health services. You will handle reception, data entry, and patient interactions in a compliant, HIPAA-driven environment.

Role requires 18+ years old, a high school diploma or GED, and completion of required national licensure or certification. This position emphasizes safety, accuracy, and community health support.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age.
• Ability to handle highly confidential information.
• Completion of national registration, certification or licensure.

Responsibilities

• Assist pharmacist with responsibilities excluding professional judgment.
• Provide stellar customer experience through reception, data entry, adjudication, and dispensing steps.
• Support non-dispensing services via platforms, resources, and applications.
• Complete all aspects of CLIA-waived screenings in line with laws and policies.
• Comply with sanitation and safety regulations per health codes and notify management of unsafe conditions.
• Follow local, state and federal regulations; report illegal activity when observed.

Skills

Customer service

HIPAA regulations

Confidential information handling

Education

High School Diploma or GED

National registration/certification/licensure

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES - Support company health and wellness initiatives

• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Assist pharmacist in all responsibilities except those that require a pharmacist s professional judgement
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Support the continued coaching and training of clerks and/or technicians
• Compound medications according to state and any other regulations
• Perform post fill audits to verify prescription information matches computer records
• Support non-dispensing services through the use of various platforms, resources, and applications
• Complete the all aspects of CLIA-waived screenings consistent with state and federal law as well as company polices
• Provide any additional health and wellness services allowed by state and other regulatory bodies
• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

Must be 18 years of age

Ability to handle highly confidential information

Completion of national registration, certification or licensure

Desired

Any previous comparable experience

Any equivalent experience of a pharmacy technician