PHARMACY - LEAD CERTIFIED TECHNICIAN

The Kroger Co.; Tennessee; On-site; USD 21,000 - 30,000; Full time

Job summary

The Kroger Co. is seeking a Pharmacy Senior Certified Technician to support pharmacists, assist with patient services, and manage daily operations in a fast-paced environment.

You will train technicians, ensure accuracy in dispensing, and maintain strict HIPAA compliance and safety standards. Responsibilities include supervising reception tasks, data entry, inventory management, and collaboration with store leadership to optimize daily workflow while delivering exceptional customer experiences

Qualifications

• High School Diploma or GED or equivalent required.
• 1 year of Pharmacy Certified Technician experience within Kroger or similar.
• Must be 18 years of age and able to meet state requirements.
• Strong customer service and communication skills.
• Ability to handle highly confidential information.

Responsibilities

• Assist pharmacist in responsibilities excluding those that require a pharmacist's professional judgement.
• Provide stellar customer experience during reception, data entry, adjudication, and product dispensing.
• Train and mentor new hire technicians for day-to-day operations.
• Encourage, monitor and assist technicians through the technician training program.
• Oversee inventory management including reconciliations and returns processes.
• Comply with HIPAA regulations and all sanitation and safety guidelines.
• Lead store-wide meetings and manage scheduling for hourly staff as needed.

Skills

Customer service

HIPAA compliance

Pharmacy operations

Education

High School Diploma or GED

Job description

Job Description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Support company health and wellness initiatives
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Train and mentor new hire technician day-to-day training and support for pharmacy associates
• Encourage, monitor and assist new techs through the technician training program
• Ensure execution of department standards by leading by example and delegating as necessary
• Serve as the primary representative for store-wide meetings/huddles
• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts
• Complete the PIC Assistant process walk
• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist
• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation
• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate
• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Administer immunizations where applicable by state law
• Must be willing and able to adequately perform all essential job functions and tasks of a pharmacy senior certified technician
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 1 year of Pharmacy Certified Technician experience within the Kroger enterprise
• Must be at least 18 years of age
• Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team
• Self-motivated, able to organize, prioritize, plan and meet deadlines
• Proven attention to detail and stellar customer service skills
• Excellent communication skills with leaders and peers
• Completion of national and/or state registration, certification or license depending upon state requirements
• Ability to handle highly confidential information

Desired

• 1 year or more of previous experience in a management or supervisory role