PHARMACY - LEAD CERTIFIED TECHNICIAN

Kroger Family of Companies; Franklin (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger Family of Companies in Franklin, TN is seeking a Pharmacy Senior Certified Technician to support pharmacists, train new hires, and ensure accurate dispensing while maintaining HIPAA compliance and safety standards.

The role emphasizes leadership in the pharmacy team, inventory management, immunization administration where allowed, and strong customer service to help people live healthier lives within state regulations.

Qualifications

• Must be a Pharmacy Certified Technician with Kroger experience or current certification.
• Demonstrates strong customer service and accuracy in dispensing
• Maintains confidentiality and follows HIPAA and safety guidelines
• Ability to train and mentor new hires and staff

Responsibilities

• Provide and train others to provide exceptional customer service to help people live healthier lives.
• Assist pharmacist in responsibilities without professional judgment
• Prepare for reception, data entry, adjudication, and product dispensing steps
• Train and mentor new hire technician day-to-day training and support
• Lead store-wide meetings/huddles and manage hourly staff scheduling
• Oversee inventory management including orders, returns, and physical inventory
• Comply with sanitation and safety regulations; report unsafe conditions
• Administer immunizations where applicable by state law

Skills

Pharmacy Certified Technician

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Support company health and wellness initiatives

• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations

• Maintain a current national and/or state registration, certification, or license depending on state requirements

• Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement

• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing

• Train and mentor new hire technician day-to-day training and support for pharmacy associates

• Encourage, monitor and assist new techs through the technician training program

• Ensure execution of department standards by leading by example and delegating as necessary

• Serve as the primary representative for store-wide meetings/huddles

• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts

• Complete the PIC Assistant process walk

• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist

• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation

• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate

• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud

• Administer immunizations where applicable by state law

• Must be willing and able to adequately perform all essential job functions and tasks of a pharmacy senior certified technician

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

1 year of Pharmacy Certified Technician experience within the Kroger enterprise

Must be at least 18 years of age

Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team

Selfmotivated, able to organize, prioritize, plan and meet deadlines

Proven attention to detail and stellar customer service skills

Excellent communication skills with leaders and peers

Completion of national and/or state registration, certification or license depending upon state requirements

Ability to handle highly confidential information

Desired

1 year or more of previous experience in a management or supervisory role