Pharmacy Intern: Patient Counseling & Service Excellence

UP CAP; Henderson (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

UP CAP seeks a Pharmacy Intern to join its team in Nevada. You will assist customers, counsel on medications, and help ensure safe, accurate dispensing under pharmacist supervision. This role emphasizes patient care, compliance, and teamwork in a fast-paced environment.

Ideal candidates are actively enrolled in a US pharmacy program and hold a current state Pharmacy Intern license. You will gain hands-on experience delivering first-rate service while supporting pharmacists with prescription

Qualifications

• Active enrollment in a US school of pharmacy.
• Current state-issued Pharmacy Intern license.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Promote trust and respect among associates.
• Create a welcoming environment by answering questions about products within the department and store.
• Gain and maintain knowledge of pharmaceutical products to discuss with customers and prescribers.
• Provide drug counseling and assist with over-the-counter medication recommendations.
• Accurately input patient and prescription information into the pharmacy computer system.
• Dispense correct medication and contact prescribers’ offices for authorization.
• Bag filled prescriptions and deliver them accurately to customers.
• Process third-party insurance information and contact insurance companies if necessary.
• Facilitate charge purchases for customers.
• Accept and interpret oral and written prescriptions accurately for fill/refill.
• Clean the department and provide immunizations under pharmacist supervision.
• Compare and check incoming orders, stock them properly, and return unused medication stock bottles.
• Notify management of customer or employee accidents and report prescription incidents to the pharmacist on duty.
• Report all safety risks, illegal activity including robbery, theft, or fraud.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Pharmacist customer service

Communication

Prescriber communication

Education

Active enrollment in US school of pharmacy

Current state-issued Pharmacy Intern license

Job description

UP CAP seeks a Pharmacy Intern to join its team in Nevada. You will assist customers, counsel on medications, and help ensure safe, accurate dispensing under pharmacist supervision. This role emphasizes patient care, compliance, and teamwork in a fast-paced environment.

Ideal candidates are actively enrolled in a US pharmacy program and hold a current state Pharmacy Intern license. You will gain hands-on experience delivering first-rate service while supporting pharmacists with prescription