Pharmacy Intake Technician

American Oncology Network, Inc.; Northern (KY); Hybrid; USD 23,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401k match program

Paid time off

Job summary

American Oncology Network, Inc. is seeking a remote Pharmacy Technician to manage patient communications, data entry, and medication coordination.

You will work under the Pharmacy Operations Manager and Pharmacy Intake Coordinator, handling inbound/outbound calls and resolving prescription barriers. The role requires strong data entry, documentation, and customer service skills, with experience in CPR+/ORCA, ONCO EMR, and related pharmacy software.

Qualifications

• High school education required.
• Active/Unrestricted Pharmacy Technician permit in home state; Florida permit optional.
• Two years’ experience in specialty, retail, mail order, or hospital pharmacy as a pharmacy technician required.
• Willing to obtain Florida Technician permit (if applicable).

Responsibilities

• Data entry and accurate documentation of patient information in CPR+/ORCA, ONCO EMR, and other systems.
• Facilitate clear communication via pharmacy helpdesk tickets (Fresh Service) with clinics and vendors.
• Follow-up with patients and clinics on prescription status and SP/BV/claims adjudication as needed.
• Provide premier customer service via phone, email, or portal, ensuring timely responses.
• Ensure compliance with HIPAA, SOPs, and regulatory guidelines.

Skills

Data entry

Customer service

Documentation

Phone support

Education

High school diploma

Pharmacy Technician license

Tools

Fresh Service

CPR+

ONCO EMR

ORCA

Job description

Location: Remote Position Pay Range: $16.72 - $27.86

Position Summary Responsible for placing outbound and receiving inbound calls to patients, care givers, and health care professionals regarding patient medications, adherence, and prescription barriers related to the patient. This role is under the supervision of the Pharmacy Operations Manager and Pharmacy Intake Coordinator.

Primary Key Performance Areas

KPA 1 – Data entry, documentation, and navigation

Ensure the accurate and timely documentation of patient information into multiple software systems. Monitor timely creation of orders in e-prescribe and ensure accurate patient demographic information is loaded into the patient profile in CPR+. Able to navigate and accurately document information in CPR+/ORCA, ONCO EMR, and any additional pharmacy applications when needed. Review the daily Onco inbox report and document trends. Ensure complete and accurate patient setup in our operating systems.

KPA 2 – Pharmacy Help Desk Communication and Documentation via pharmacy helpdesk tickets in Fresh Service, CPR+, ONCO EMR, and ORCA.

Will facilitate communication between AON Pharmacy, the Pharmacy Liaison, Company clinics, Company Healthcare physicians/ practitioners, other Company departments and outside vendors. Monitor Fresh Service helpdesk requests and ensure responses to clinics are thorough, accurate, and timely.

KPA 3 – Specialty pharmacy follow-up and staff support

SP follow-up to assure orders are being processed efficiently. Communicate with patient and clinic as to status of prescription. Will monitor daily activities and provide backup support where needed, including PA, PAP, SP follow-ups, BV and claims adjudication as needed. Performs other duties and projects as assigned.

KPA 4 – Pharmacy call center communication and Customer Service

Ensure effective communication and premier customer service with all internal and external customers. Will bridge the gap between patients and other specialty pharmacies by overseeing timely follow up by means of phone, e-mail or portal communication with specialty pharmacies. Demonstrate the ability to actively listen and understand patient questions and provide accurate answers and solutions. Will ensure that all phone calls are addressed professionally, courteously and in a timely manner. Act as a liaison between teams to communicate changes and help improve interdepartmental processes to improve patient care. Review incoming team emails to verify they are answered in a timely and professional manner.

KPA 5 – Compliance

Ensure all local, state, and federal guidelines are followed as well as corporate policies, pharmacy Standard Operating Procedures (SOPs) and accreditation bureaus’ standards. Verify all department compliance training is completed by the established deadlines. Maintain continuing education requirements for licensure. Maintain and ensure the confidentiality of all patient and employee information as required by the HIPAA regulations. Will assist department management in ensuring the storage, collection, and destruction of all Protected Healthcare Information is adherent to all federal and state guidelines, in addition to all accreditation standards. Performs other duties and projects as assigned.

Position Qualifications/Requirements

Education

High school education required

Certifications/Licenses

Active/Unrestricted Pharmacy Technician permit in the state of residence. Willing to obtain Florida Technician permit (if applicable).

Previous Experience

Two years’ experience in specialty, retail, mail order, or hospital pharmacy as a pharmacy technician is required.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Proficiency in ONCO, ORCA, and CPR+ is preferred.

Travel

0%

Standard Core Workdays/Hours

Monday to Friday 8:30 AM – 5:00 PM local residence time.

#LI-REMOTE

American Oncology Network AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care. AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient. Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most. As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program. At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country. Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.