Pharmacy Intake Manager

Onco360 Oncology Pharmacy; Scottsdale (AZ); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical; Dental; Vision

401k with match

PTO and Paid Holidays

Tuition Reimbursement

Company paid life & disability

Job summary

Onco360 Pharmacy is seeking a full-time Pharmacy Intake Manager in Scottsdale, AZ. The role oversees patient/prescription communications, queue management, and new order setup, with remote work possible after on-site training.

Responsibilities include leading the intake team, supporting the Director of Pharmacy Operations, and ensuring accuracy and compliance across processes. Requires 5+ years in pharmacy and CPhT certification; advanced certification desired.

Qualifications

• HS Diploma or GED and licensed pharmacy technician as required by state law.
• 5+ years in a pharmacy setting and 1+ year supervisor experience.
• Nationally Certified Pharmacy Technician (CPhT).
• Advanced Certified Pharmacy Technician (desired).
• Bachelor’s degree or higher as applicable.

Responsibilities

• Oversee intake of patient/prescription communications and manage the main fax/e-prescription queues.
• Lead and develop intake staff to maintain a positive, collaborative environment.
• Assist Director of Pharmacy Operations with day-to-day operations and new procedures.
• Recruit, hire, train, and coach intake staff; implement corrective actions as needed.
• Ensure compliance with policies, procedures, and regulatory requirements.

Skills

Interpersonal skills

Leadership

Pharmacy terminology

Typing and math

Analytical skills

Education

HS Diploma

Licensed Pharmacy Technician

Advanced CPhT (optional)

Bachelor’s degree (or equivalent)

Job description

• Desired: Certified Pharmacy Technician-Adv

At Onco360, we are seeking a full-Time Pharmacy Intake Manager. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

Our Onco360 Pharmacy in Scottsdale, AZ has a need for a Pharmacy Intake Manager working Monday-Friday 8:30 am - 5:00 pm MST. You must live within commuting distance from our Scottsdale, AZ pharmacy. Remote work possible after initial on-site training.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Salary is starting from $80,000 and up.

We offer a variety of benefits including:

• Medical; Dental; Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; and short and long-term disability

The Pharmacy Intake Manager is responsible for oversight of activities relating to managing incoming patient/prescription-related communication into the pharmacy, including the main fax server and electronic prescription queue, the proper set up of patient profiles, creating new drug orders, and requesting refill prescriptions. This role requires advanced program and working knowledge of prescription data entry, prescription-related knowledge and will provide quality control by routinely examining patient profiles and/or orders completed by team members, review of order processing accuracy, and process reviews.

Pharmacy Intake Manager Major Responsibilities

• Supervises intake staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover. Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues.
• Assists Director of Pharmacy Operations in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.
• Works with pharmacy management to recruit, select, hire, orientate, develop, and train new associates. On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for intake staff. In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.
• Manages and reports on activity of vertical team members, including managing of daily workflow, Pulse reporting, and productivity trends over time. Monitors and validates adherence to Policies and Procedures within the Intake team, auditing as necessary to ensure productivity and performance to goals are accomplished or exceeded, including intake accuracy, TTFF, and SLA of operational processes.

Reviews Gold Standard Initiative operational process and workflow queues to find opportunities to enhance intake process and coordinate with Director of Pharmacy Operations to approve and roll out changes/updates.

Manages daily auditing reports to ensure patient profiles and orders are set up correctly based on site pharmacy licenses, drug access, etc.

• Knowledgeable to perform all intake and prescription refill request functions and resolves escalations regarding difficult cases. Provides thorough, accurate and timely responses to requests regarding intake information and ensure the same from the intake team.
• Implements and follows up on progress of any operational changes and updates to the intake process with the intake team, offshore team, and key stakeholders
• Works with Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Job Requirements

Education/Learning Experience

• Required: High School Diploma or GED, licensed/registered pharmacy technician or as required by state law, Previous Experience in Pharmacy, Nationally Certified Pharmacy Technician, Associates or bachelor’s degree or equivalent experience.
• Desired: Advanced Certified Pharmacy Technician, Master’s degree or equivalent experience.

Work Experience

• Required: 5+ years of experience in a pharmacy setting, 1+ years supervisor experience
• Desired: 7+ years in healthcare and/or pharmacy with 3+ years in management role, Specialty pharmacy or related experience

Skills/Knowledge

• Required: Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process including sig codes, and roman numerals, brand/generic names of medication, advanced typing, math and analytical skills
• Desired: Specialty pharmacy operations, leadership skills, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills, drive to learn

Licenses/Certifications

• Required: State Pharmacy Technician Certification if required by state, Certified Pharmacy Technician (PTCB)
• Desired: Certified Pharmacy Technician-Adv

Behavior Competencies

• Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership

Company Values: Teamwork, Respect, Integrity, Passion