Pharmacy Fulfillment Technician (Indianapolis 7:00am - 3:30pm)

SelectRX; Indianapolis (IN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Tuition Reimbursement

Retirement Plan with Match

Discount Program

Wellness Resources

Employee Assistance Program

Job summary

SelectRx in Indianapolis, IN, is seeking a Pharmacy Fulfillment Technician to support data entry, patient registration, and medication packing in a high-volume fulfillment site. You will work under supervision to ensure HIPAA compliance and accurate prescription records using the Pioneer system.

Responsibilities include processing new registrations, handling refill requests, resolving data-entry exceptions, and assisting pharmacists.

Qualifications

• Experience in retail pharmacy, fulfillment or call center environment preferred.

Responsibilities

• Enter patient data into Pioneer system for new registrations.
• Process prescription requests and refills within HIPAA guidelines.
• Resolve data-entry errors and missing information.
• Assist pharmacists by communicating issues to senior staff.
• Pack and ship prescriptions and maintain clean work area.
• Maintain confidentiality and comply with department policies.

Skills

Basic PC skills

Typing 35 wpm

Interpersonal communication

English proficiency

Tools

Pioneer system

Job description

About Us

Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience by improving patient engagement and health literacy, simplifying the healthcare journey and facilitating better healthcare options through value-based partnerships.

SelectRX is a high touch, technology-driven specialized medication management pharmacy. We engage virtually with patients to ensure accurate prescription records are maintained in order to achieve improved prescription drug adherence. SelectRX does this by providing a personalized clinical approach driven by a robust technology platform to track adherence with a world-class pharmaceutical packing and distribution facility.

About the Role

The Pharmacy Fulfillment Technician (PFT) is responsible for adhering to state and federal regulations in the performance of pharmacy-related data entry and patient registration activities. This position is responsible for the resolution of third-party rejects and responding to high-volume customer inquiries working under direct supervision. This position follows standard operating procedures and performs duties in accordance with SelectRx policies and procedures. The Pharmacy Fulfillment Technician is also responsible for using pharmacy systems to obtain patient and drug information and running automated machinery required to pre-sort and package medications in support of the fulfillment site production process.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities.

Essential Duties and Responsibilities:

• Processes new patient registration by entering data into the Pioneer system
• Handles patient prescription requests within HIPAA guidelines and enter refill orders for processing
• Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes)
• Resolves all data entry-related exceptions
• Runs automated machinery, sort medications, and transition inventory through different workflow stages, with a focus on quality control
• Counts and fills prescriptions, affix labels, pack and ship
• Cleans and helps maintain machinery and keep the work area orderly
• Resolves Third Party Rejects by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements
• Provides assistance to Pharmacists by identifying and communicating issues to senior-level staff as appropriate
• Performs duties and responsibilities according to the philosophy and standards of SelectRx including conveying courtesy, respect, enthusiasm, and positive attitudes in work situations with clients, peers, and visitors
• Maintains client and associate confidentiality
• Responsible for understanding all the applicable policies and procedures of the department necessary to perform essential job functions as well as the associate handbook
• The position may be requested to perform job-related tasks other than those stated in this description as directed by the Pharmacist-in-Charge
• Adheres to SelectRx’s prescription data entry procedures and guidelines
• Performs other related duties as assigned

Skills/Abilities:

• Basic level PC skills including:
  • Start and shut down computer
  • Use mouse to point and click
  • Start close and switch between programs
  • Save files
  • Print documents
  • Access information online
  • Touch typing
  • Formatting documents
• Intermediate level keyboarding typing skills at least 35 words per minute
• High degree of interpersonal communication and organizational skills
• Proficiency in reading, writing, and speaking English is required

Education and Experience:

• 1 year experience in retail pharmacy, fulfillment or call center environment as a Pharmacy Technician preferred

Certificates/Licenses/Registration:

• National Pharmacy Technician Certification preferred (PTCB or NHA)
• Associates assigned to the Indianapolis IN Facility: Indiana State Pharmacy Technician license or active Tech in Training license required

Physical Requirements:

This position involves work in a production or warehouse environment and requires regular presence on the production floor.

• The role requires:
  • At least 8 hours of standing and walking throughout the workday
  • Frequent movement between workstations and production areas
  • Reoccurring bending stooping reaching and climbing stairs or ladders
  • Use of hands and arms for handling operating or monitoring equipment
  • Ability to move position or transport materials or products weighing up to 15 pounds with or without assistance
  • Extended periods of continuous standing at a computer or workstation
  • A high level of physical activity and stamina consistent with a production-floor environment.

SelectQuote Core Values:

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.

SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Our Benefits

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

Base Hourly Minimum

$17.00

Base Hourly Maximum

$24.00