Pharmacy Escalations Specialist - Rapid Response

WellDyne; Lakeland (FL); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

WellDyne is seeking a Rapid Response Escalation Specialist, a senior Pharmacy Technician role focused on managing high-priority operational, patient, provider, client, and payer escalations across the pharmacy enterprise.

The Specialist serves as the central coordinator for urgent issues requiring immediate intervention, ensuring timely resolution while maintaining quality, compliance, and patient safety standards.

Formación

• High School Diploma or GED is required.
• Pharmacy Technician Certification (CPhT) or registration is required as per state regulations.
• Active State Pharmacy Technician Registration/Licensure as applicable.
• Minimum 5 years of pharmacy operations experience.
• Minimum 3 years in specialty pharmacy, mail order, reimbursement, patient services, or healthcare operations.

Responsabilidades

• Serve as the primary point of contact for escalations across operations.
• Triage and manage escalated cases by severity and response criteria.
• Investigate and resolve complex issues impacting access, fulfillment, reimbursement, and patient experience.
• Use de-escalation techniques to manage dissatisfied callers and service situations.
• Coordinate urgent responses to patient safety, clinical, regulatory, or service-impacting events.
• Escalate critical issues to leadership and cross-functional teams as needed.
• Provide status updates and manage stakeholder expectations throughout the resolution process.

Conocimientos

Pharmacy operations

Prescription processing

Problem-solving

Communication

De-escalation

Multi-tasking

CRM familiarity

Educación

High School Diploma or GED

Pharmacy Technician Certification (CPhT) or registration

Active state license/registration

Herramientas

Pharmacy management systems

CRM platforms

Workflow tools

Descripción del empleo

WellDyne is seeking a Rapid Response Escalation Specialist, a senior Pharmacy Technician role focused on managing high-priority operational, patient, provider, client, and payer escalations across the pharmacy enterprise.

The Specialist serves as the central coordinator for urgent issues requiring immediate intervention, ensuring timely resolution while maintaining quality, compliance, and patient safety standards.